LESSONS LEARNED

- You need the right subject matter experts to get the right data or a complex simulation like this will not be realistic enough, and, therefore, compelling to learners.

- Choose your learning strategy and technologies to support the learning goals, not for their "wow" value.

- Hire a business partner who brings business and simulation expertise to the table.

- Partnering a senior executive from your business with a learning professional from your vendor creates a good model for the classroom, where each can speak and deliver to their own expertise. The vendor runs the simulation, and can coach on decisions teams need to make, while your own instructors can relate simulation decisions to your company's real decisions and structure.

- Provide ample opportunities for participants to internalize the lessons of the simulation through analysis and discussion with peers and faculty.