By Margery Weinstein
Among the key challenges facing organizations that want to implement workforce management is the disconnect between the functional departments involved, says Chris Yeh, vice president, Marketing, PBworks. “HR, Operations, and IT sit in technological and organizational silos, with little common context to foster understanding,” he points out. “Often, the only common technology platforms between the three are the phone system, e-mail, and the corporate intranet.”
While the phone system and e-mail are unlikely to change greatly, Yeh says the corporate intranet offers an opportunity to break down the organizational silos with a technology solution. “Organizations that switch to next-generation ‘Social Intranets’ can leverage the tools of Web 2.0 and social networks, such as Facebook, within a corporate setting,” he explains. “By providing greater transparency with user profiles, activity streams, and Twitter-like micro-sharing, a social intranet can build common context between disparate departments.” Yeh recommends the following steps to implement such a solution effectively:
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