Complaint and Feedback Management
CDC Software added Respond DataMart, Respond Analytics, and Respond Report Packs to its CDC Respond complaint and feedback management suite of enterprise products. Respond Data Mart is designed to help automate and simplify tasks associated with the maintenance and management of a "data mart," an analytical data store designed to focus on a specific business function such as complaints management. Respond Analytics is an integrated and ready-to-use set of analytical and reporting tools intended to enable the user to quickly and easily create dashboards and reports. Respond Report Packs provide sets of prepackaged report templates based on market research into the needs of particular vertical markets.