Companies that want to carry out strategy through their people should pay attention not only to what they teach their employees but also how they teach them, according to a research report released by The Forum Corp., a workplace learning company based in Boston. According to Forum, the most successful leadership development and customer relationship training programs follow six principles to ensure success and return on investment.
Forum's researchers found that even though leadership and customer relationship competencies can be quite diverse, the way in which those skills are learned are very similar. The study shows that managers and workers most effectively learn these competencies when the training programs in which they participate observe the following six fundamental principles of workplace learning:
1. Link learning to what's valuable, not only for the organization but also for the individual.