State of the Industry

Article | Thu, 03/01/2001 - 02:00

"Training is an integral component to everything we do now. Our work has become so much more complex, and we're also having to do more with the same number of employees, so we have to be more efficient. The Information Age has really changed the way we handle our customers and what we have available for them. We can no longer tell people that we don't have the information they request."

—Marilyn Cutrara

Assistant City Assessor, Grand Rapids, Mich.