Motel 6 and Studio 6 turned the light on their training framework, revamping it in an effort to improve quality and consistency within the network. The new training structure aims to focus on the development of Motel 6/Studio 6 team members, ensuring they understand the “why” behind each course and providing them with supportive coaching along the way.
The new training strategy focuses on various facets, including technology, custom content, professional development, certification programs, management training, leadership training, and training tools and resources. A new online learning tool, called iLearn@6, is accessible 24 hours a day to deliver training and provides instant reporting to supervisors. The training platform includes content that is custom-designed for specific Motel 6 network operations and features more than 200 professional development courses and certification programs designed for key roles. Tools such as reference and coaching guides are available on the iLearn@6 platform, alongside standard operating procedures, manuals, and other resources. Each of the training programs fits into an overall career path for team members who can achieve certification in one role before preparing to advance to another role.
Training also has been redesigned so that new subsidiary and franchise managers now will share in the training process together, maximizing the opportunity for collaboration and expertise sharing within the group.
The training program revamp already has yielded success for the brands. The Green Key certification online course on iLearn@6 was designed to walk general managers through the Green Key certification self-assessment. Properties whose managers took the online course prior to completing the self-assessment scored higher than those whose managers did not take the course.