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Training magazine’s Training Top 125 Award winners are the organizations with the most successful learning and development programs in the world—and the Top 125 has been the premier learning industry awards program for more than 12 years. Download the 2015 application today.
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In the early 2000s, the Field Training department of Farmers University set out to develop the ideal learning experience for its agents, a project that ultimately would lead to the establishment of the University of Farmers in 2003.

Carefully considering all the pluses and minuses will secure the best ROI for the program.

Performance support tools—whether traditional in the form of mentoring and coaching or technologically advanced and online—can be workforce game-changers. When your employees find themselves stumped in the middle of a challenging task, these tools give them a place to turn for quick, just-in-time answers.

Performance support tools—whether traditional in the form of mentoring and coaching or technologically advanced and online—can be workforce game-changers. When your employees find themselves stumped in the middle of a challenging task, these tools give them a place to turn for quick, just-in-time answers. The challenge is understanding the support tools available today and which are right for your employees.
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Training Live + Online Certificate Programs

Taking Business Personally

Establishing a personal connection with your customers is the surest way to make a sale and to generate return business. But what are the surest ways to establish a personal connection?

A Keyne Way to Set Goals

Goals create high-performance organizations. Goals create accountability. Goals have clear measurable results with a target date. Created by Wayne and Kelly Nelson, the Keyne Method categorizes goals into four types: individual, departmental, developmental, and team.

USAA’s Financial Foundations Coaching

USAA decided to shift coaching from a “grass-roots” effort to a leadership-led initiative featuring a top-down and bottom-up approach that would drive consistent coaching expectations and experiences for both coach and coachee.

A New & Improved Team After Training

Nobscot Corporation turned to training exercises from Glasstap to help it improve communication, build a stronger team bond, and enhance the overall team dynamics.

Generational Conflict Resolution in the Workplace

Generational conflict in the workplace can range from minor misunderstandings to unproductive teams to accusations of age bias. Preventing generational conflict is not easy. Here are three tips for creating a more harmonious multigenerational workforce with raised awareness and a genuine commitment to work effectively together.

Managing by Metrics: Do Managers Even Manage Anymore?

In focusing on outliers and the worst performers, employers fail to help the majority of their employees reach their potential. If companies rethink management and invest in their managers and tools, they can see substantial performance and quality gains.

Learning Mindset: How Leaders Develop Through Experience

A Learning Mindset is an attitude that predisposes you to be open to new experiences, to believe you can and will learn, and to intentionally grow and develop from your experience. Here are three steps to activate your Learning Mindset and 10 Learning Practices—actions you can take to accelerate and enhance your learning from experience.

“Meeting Minds” with Your Assistant to Raise Productivity

In today’s world of rapid change, increasing demands, and over-reliance on technology, there is no greater asset to a leader than an effective administrative assistant. As a result of better understanding productivity styles, priorities, and goals, leaders and assistants can make formidable teams.

DEFENDER Direct Trains to Increase Customer Referrals

DEFENDER’s primary training objective was to ensure that all security advisors understood how the company’s new customer referral system worked so they could accurately describe the process to every customer. Training on the mechanism of the new system was accomplished through video and job aids.

6 Key Competencies of Effective Managers

For years we’ve been hearing that people don’t leave their jobs; they leave their managers. Despite this knowledge, many employees are promoted into management positions without understanding key competencies that will enable them to be effective managers.

In Need of a Mentor? Join the Club

Does your organization have a fully functional, well-used mentoring program? How do you help make it easier for mentors and mentees to work together?

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Training Top 125

Excelsior, MN (February 18, 2013)— Verizon picked up the No.

From the Editor

Math was never my best (or favorite) subject in school.

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Emerging Training Leaders

By Lorri Freifeld

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