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just-in-time

Most of us have the technology capability in our living rooms to watch a whole season’s worth of TV shows in one day and to watch other shows whenever we like via on-demand channels and our DVRs.

We watch TV programs sans commercials “on demand” and have instant access to information 24/7 via the Web. Today’s employees want that same flexibility when it comes to training.

online-success

A Training reader sent me an article about a study done at Washington community colleges, which showed that more students drop out and fewer get a passing grade when they take a class online than when they take it in a classroom.

E-learning can be an inexpensive alternative to classroom training, but does it yield the same results?

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online-success

Developing Underwriting Talent at Nationwide Insurance

The Commercial Staff Underwriting Training Department developed two programs to specifically align with the strategic priority to develop underwriting talent: School of Commercial Underwriting (SCU) and Intermediate Underwriting Series (IUS).

Can the Apple Watch Aid Employee Wellness?

Do you think about how the wellness of your workforce contributes to productivity and employee on-the-job happiness and comfort? Could wearable technology, along with walking and smoke-free initiatives, be a helpful tool?

Repetition: The Key to Mastery

In music, in art, in athletics, in surgery, in writing software…you name it. The destination called mastery is on a road called repetition, and on that road there are neither short cuts nor express lanes. It’s good old-fashioned roll-up-your-sleeves hard work. And the 10-5-3-1 Mastery Plan is not just any kind of repetition; it’s constantly improving repetition.

Supercompetent Speaking: Projecting Confidence as You Speak

Confidence isn’t about deliberately attracting attention to yourself. Confident people direct their focus and attention on others, which makes them attractive to others. So go out there certain in the knowledge that you’re helping others.

Championing a Multi-Generational Workforce with Visual Communication

The great thing about visual communication is that for all of the generations, it has been used repeatedly throughout their lifetime. Video allows trainers to deliver a single piece of content in a format that is accessible and digestible. It can be optimized per learner, by supplementing imagery with text, audio narration, and the like, which is likely to be appealing regardless of generation.

Complex vs. Complicated

While it is not always possible to make life really easy for our colleagues, making life easier—or as less complicated as we can—needs to be the intention of each and every leader and employee. If our goal is to create a seamless experience for the customer, we must ensure we are doing all we can to build a similar experience internally.

How to Deal with Difficult People

It may seem overwhelming when considering what we need to do to please a difficult person, but the tenets of good customer service always prevail.

ESL’s Remedial Skills Training Workshops

The Learning function designed a series of remedial skills training workshops that target specific operational skill and knowledge gaps on ESL’s front line. The result: an improvement of 76.9 percent in teller differences and a 7 percent decrease in front-line IRA paperwork errors.

Creating New Strategic Senior Roles

Consumer brands know they need to keep developing effective new strategies quickly and capture the opportunities in order to survive in China. This has led to the emergence of a new senior executive role at retail brand owners operating in China: the strategic business planner, who directly reports to the China CEO.

Org Charts: Flip the Pyramid

Typical organizational charts start with the owner at the top and everyone else fanning out below. But the most effective owners these days—the ones beating the pants off everyone else—see it just the other way, with themselves occupying the point of the triangle, but at the bottom. These revolutionists truly understand how to get the best out of the individuals who work for them.

Leadership Development: Strengthen Your Team’s Communication Skills

A great communicator can do more to marshal the strength of an organization than all of the medals, tokens, and incentives a company can offer. Therefore, a top training priority for any organization should be strengthening the oratorical skills of its executives.

An Action Plan for New CEOs During the First 100 Days

A good CEO must be a judicious blend of strategy and execution and a proportional blend of business, technical, and social acumen. As such, new chief executives must proportionally mix all these qualities; meet and listen to all stakeholders; create a corporate culture connecting them on one common thread; build effectives teams; craft their vision; and articulate it effectively.

The Changing Nature of Strategic Leadership

Strategic leaders propel their organizations through successive iterations of a learning process with strategic thinking, strategic acting, and strategic influencing skills. These skills create the fuel to drive the organization’s learning process and link it to the organization’s evolving strategic intent for creating and sustaining competitive advantage.

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Operating like a well-oiled machine, No.

From the Editor

I realized the other day that my husband and I are due to take a Defensive Driving course this fall so we can maintain

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Emerging Training Leaders

Training magazine is pleased to offer the 2015 Emerging Training Leaders awards program.

Spring is—finally—in the air.

By Lorri Freifeld

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2014 ISA Directory