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Training magazine’s Training Top 125 Award winners are the organizations with the most successful learning and development programs in the world—and the Top 125 has been the premier learning industry awards program for more than 12 years. Download the 2015 application today.
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Training Leaders & Managers today are used to training staff and NOT getting support from employee's direct management in regard to training reinforcement.

Ayear ago, Yahoo! CEO Marissa Mayer ignited a firestorm of controversy when she eliminated the company’s telecommuting option. Best Buy and Hewlett Packard soon followed suit with their flexible work programs.

 Working from home can drive employee engagement and performance, but companies first must provide telecommuting training and reinforcement.

Understanding principles in an employee handbook or an e-learning program can be difficult, but not because the content is hard. It’s difficult because it’s just so boring and detached from employees’ day-to-day lives. Some companies are finding storytelling can bring to life learning content that now exists only on the page or screen.

Employees not grasping your trainers’ lessons? The content may need a kick-start from storytelling. Illustrative anecdotes go a long way to helping learners get the point.

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Understanding the Art of Conversation in Customer Service

The best conversationalists are top‐notch listeners. They are the individuals who understand that talking and conversing are not the same thing. They seek at all times to keep dialogue—not just noise—going.

Employee Morale Not in Bloom? Try a Workplace Garden

Would your company consider starting a workplace garden? The possibilities for morale boosting and lessons learned are immense when a garden blooms—tap into the growth potential of your employees, so to speak.

Motivating All Employees in Lean and Green Savings

By connecting Lean and Green programs to employees’ passions (whether for trees or business competitiveness) and training them in profitable sustainability strategies, you can bring nearly all employees together for a common cause: benefit for the organization and the environment.

Supercompetent Speaking: Are You Trying Too Hard?

According to some researchers, when you focus too hard on anything, you run the risk of experiencing the “ironic effect” and doing exactly what you’re trying to avoid.

Why Focus on Respect Training?

When we are able to create work environments that consistently value, esteem, and nurture our employees, we increase employee engagement.

Big Picture Conversation Training at First Horizon

This customized workshop teaches First Horizon National Corporation business bankers how to conduct a “Big Picture Conversation” from the owners’ perspective. As a result, First Horizon has seen a 10 percent increase in the number of loan applications and average individual pipeline size.

A Keyne Way to Coach Employees and Improve Performance

As defined by Wayne Nelsen of Keyne Insight, a progress meeting is a formal opportunity to review, reflect, and give feedback on the progress employees are making on their goals. It is not an appraisal meeting where the manager is judging the employee’s accomplishments or lack thereof.

July’s Top Reads

More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you July’s top three business books recommended to our readers.

Cue the Customers In

Are you giving off nonverbal cues that tell your customers you disrespect them?

McDonald’s Virtual Collaboration Deployment to the Field

One of the course offerings in the Department Manager curriculum is a Virtual Collaboration class for each of the department managers. In 2013, the facilitation of the Virtual Collaborations changed from a centralized delivery model where collaborations were only taught from Hamburger University to all collaborations now being taught from McDonald’s 22 regional training offices.

Why Engagement Programs Can’t Work

Engagement programs can’t work because they are attempting to treat a symptom, not a cause, and unless you treat the cause, no amount of symptomatic work is going to make any difference.


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Training Top 125

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From the Editor

When I first joined Training magazine in 2007, my publisher gave me a stack of magazines to read and strongly suggested I familiarize myself with Kirkpatrick’s Four Levels of Evaluation.

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Emerging Training Leaders

Spring is—finally—in the air.

By Lorri Freifeld