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Trainers want to create new programs in the most efficient, costeffective way, but at the same time, they don’t want to sacrifice quality and learner and stakeholder satisfaction.
Lean, Six Sigma, and ADDIE can be a match made in training heaven—the first two maximize value by eliminating waste and minimizing variability, while the other provides a blueprint for the development of training.
No matter how thoughtful and well-designed the training, you still need to make sure all the right factors are in place to care for and nurture it through that critical and precarious incubation period. If the climate is suitable for learning transfer, the training sticks, thrives on its own, and ultimately blossoms into fruitful returns.
Nearly 50 percent of Tenaris’s white collar employees indicated on two separate surveys in two years that their performance reviews were not helping improve their job performance. In response, Tenaris implemented the Feedback Actions Campaign to improve the annual performance evaluation process for more than 7,000 employees.
Sixty-seven percent of employees report that more than half of the meetings they attend are of no value, according to a recent study. Apparently, we’ve cured many diseases, but not one for the common meeting.
When people become comfortable questioning and challenging assumptions about work, it often becomes clear that redesigning the work—doing it in a new way than was originally specified—is often the best option.
As you move your programs to the virtual classroom, start by making sure your instructional designers are virtually competent. Then, task your trainers with the following goal: facilitate virtual classroom learning experiences that meet or exceed the learning outcomes expected in a traditional face-to-face experience.
A partnership with speech analytics company CallMiner has helped contact center provider Afni harness the power of big data, become more effective in coaching its agents, and identify opportunities for targeted training.
Quality is almost always harder to monitor and measure than productivity. Tracking quality requires regular auditing of work product, close attention to the details, and plenty of subjective judgment calls.