Learn More About the Training Top 125
 
Training magazine’s Training Top 125 Award winners are the organizations with the most successful learning and development programs in the world—and the Top 125 has been the premier learning industry awards program for more than 12 years. Download the 2015 application today.
Training Conference & Expo 2014

The Training 2014 Conference & Expo was recently held in San Diego, California from Jan. 31 - Feb. 2, 2014. Training 2014 helped gather insight, skills, inspiration, and best practices and engaged attendees like never before.
Training Live + Online Certificate Programs

Training Live + Online Certificate Programs are available exclusively online, and fit around your busy schedule, while still providing the professional know-how and in-depth content you've come to expect from Training magazine and Training magazine Events.

Training Live + Online Certificate Programs are available exclusively online, and fit around your busy schedule, while still providing the professional know-how and in-depth content you've come to expect from Training magazine and Training magazine Events. Register early and save $150!
Certificates: September 21-22 :: Conference: September 22-25 • Chicago, IL

In the early 2000s, the Field Training department of Farmers University set out to develop the ideal learning experience for its agents, a project that ultimately would lead to the establishment of the University of Farmers in 2003.

Carefully considering all the pluses and minuses will secure the best ROI for the program.

Performance support tools—whether traditional in the form of mentoring and coaching or technologically advanced and online—can be workforce game-changers. When your employees find themselves stumped in the middle of a challenging task, these tools give them a place to turn for quick, just-in-time answers.

Performance support tools—whether traditional in the form of mentoring and coaching or technologically advanced and online—can be workforce game-changers. When your employees find themselves stumped in the middle of a challenging task, these tools give them a place to turn for quick, just-in-time answers. The challenge is understanding the support tools available today and which are right for your employees.
Learn More About the Training Top 125
Training Conference & Expo 2014
Training Live + Online Certificate Programs

Go Figure

Math was never my best (or favorite) subject in school. You’d think with parents in the aerospace and computer industries that I’d have a math gene advantage, but apparently I take after my grandfather, who started out as a copyboy for wire service UPI and worked his way up the editorial ladder. Two decades in the workplace later, I still have not developed an affinity for numbers - which is why I have an accountant do my taxes and a researcher tabulate our surveys.

Top 10 OTI: Microsoft Corporation: Pitch Perfect

For the first time since the creation of the Training Top 10 Hall of Fame in 2008, Training magazine required all Hall of Famers to submit an Outstanding Training Initiative that would be shared with our readers throughout the year. Here are the details of Microsoft Corporation’s submission.

L&D Best Practices: Mar/April 2014

BCBSM customers know they can count on us for their health insurance needs, and we are taking steps to make sure we always listen for their voice. In fact, improving customer experience is one of our corporate goals. As a Training department, we needed to ensure easy access to comprehensive Voice of the Customer information for our customer service representatives (CSRs) and their leaders. To facilitate this, we created a balanced scorecard that integrates critical feedback from training, quality, analytics, and operational call centers.

Golden Opportunities

Just days before the Olympic Games kicked off in Sochi, Russia, the Training 2014 Conference and Expo, held February 3-5 at the San Diego Convention Center, was bathed in its own golden glow.

PART 2: MasTec’s Apprenticeship Mission

Training magazine began looking at MasTec’s Utility Services Group’s journey to create a culture of learning throughout its organization in the January/February 2014 issue. This culture of learning is destined to support MasTec’s goals of recruiting the best talent in the utility construction industry, developing those individuals to set them up for success, and ultimately retaining their top talent.

Top 125 In-Tuition: Part 2

In the November/December 2013 issue of Training, we reported on the general practices of the 2013 Training Top 125 winners (plus an additional 26 organizations that were on the cusp of making the Top 125 list last year) regarding tuition reimbursement. But readers wondered whether the practices are consistent across all organizations or differ among industries.

Immersion in the Sub-Sahara

In Africa, there is an age-old learning tradition that is still practiced today: storytelling. Villagers learn about the values and behaviors that will be conducive to the success of the tribe by being together, sitting around a campfire at night, listening to the elders of the village talk. What has been true throughout the centuries is still true today.

Hiring and Training for the Customer Experience

An owner says to his manager, “What if we spend all this money training our employees and they leave us?” The manager answers, “Worse sir, what if we don’t train them—and they stay?” The moral of the story: Increase your odds for success by hiring carefully and training consistently.

How Shaw Surrounds the Account

Flooring provider Shaw Industries, Inc.’s “Surround the Account” program was developed as a coaching tool to drive consistent behavior in the field and to connect field sales to more decision-makers and influencers.

9 Factors of Human Performance

Human performance is the result of nine major factors. Some are internal to a performer and some are external, the external factors being either tangible or intangible. Not accounting for all factors may result in poor ROI for your training dollars.

The Service Industry’s Bad Apples

Just because you may be doing your due diligence in providing sufficient training doesn’t mean your team is doing theirs in providing good service. But how do you spot those staff members who aren’t cut out for a customer service job? Generally, they will come in one of several forms.

The Future Is You

In 2014, 36 percent of the U.S. workforce will be Millennials (aka Gen Y). By 2020, that number will be up to 46 percent, and Millennials will account for 75 percent of the global workforce by 2025. Here are a few examples of the tremendous impact Millennials will have on the workplaces of today and tomorrow.

Leadership in Today’s Workplace

Not all managers are leaders, but every leader is a manager. Your goal is to understand how to capture individual talents and get the best out of each contributor. When you focus not only on the “what” of what it takes to be a successful leader but also on the “how,” you will see your sphere of influence grow and your career soar.

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Seiko Top 125 Countdown

Seiko

Training Top 125

Excelsior, MN (February 18, 2013)— Verizon picked up the No.

From the Editor

Math was never my best (or favorite) subject in school.

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Emerging Training Leaders

By Lorri Freifeld

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