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Training magazine’s Training Top 125 Award winners are the organizations with the most successful learning and development programs in the world—and the Top 125 has been the premier learning industry awards program for more than 12 years. Download the 2015 application today.
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Training Live + Online Certificate Programs are available exclusively online, and fit around your busy schedule, while still providing the professional know-how and in-depth content you've come to expect from Training magazine and Training magazine Events. Register early and save $150!
Certificates: September 21-22 :: Conference: September 22-25 • Chicago, IL

In the early 2000s, the Field Training department of Farmers University set out to develop the ideal learning experience for its agents, a project that ultimately would lead to the establishment of the University of Farmers in 2003.

Carefully considering all the pluses and minuses will secure the best ROI for the program.

Performance support tools—whether traditional in the form of mentoring and coaching or technologically advanced and online—can be workforce game-changers. When your employees find themselves stumped in the middle of a challenging task, these tools give them a place to turn for quick, just-in-time answers.

Performance support tools—whether traditional in the form of mentoring and coaching or technologically advanced and online—can be workforce game-changers. When your employees find themselves stumped in the middle of a challenging task, these tools give them a place to turn for quick, just-in-time answers. The challenge is understanding the support tools available today and which are right for your employees.
Learn More About the Training Top 125
Training Conference & Expo 2014
Training Live + Online Certificate Programs

Hiring and Training for the Customer Experience

An owner says to his manager, “What if we spend all this money training our employees and they leave us?” The manager answers, “Worse sir, what if we don’t train them—and they stay?” The moral of the story: Increase your odds for success by hiring carefully and training consistently.

How Shaw Surrounds the Account

Flooring provider Shaw Industries, Inc.’s “Surround the Account” program was developed as a coaching tool to drive consistent behavior in the field and to connect field sales to more decision-makers and influencers.

9 Factors of Human Performance

Human performance is the result of nine major factors. Some are internal to a performer and some are external, the external factors being either tangible or intangible. Not accounting for all factors may result in poor ROI for your training dollars.

The Service Industry’s Bad Apples

Just because you may be doing your due diligence in providing sufficient training doesn’t mean your team is doing theirs in providing good service. But how do you spot those staff members who aren’t cut out for a customer service job? Generally, they will come in one of several forms.

The Future Is You

In 2014, 36 percent of the U.S. workforce will be Millennials (aka Gen Y). By 2020, that number will be up to 46 percent, and Millennials will account for 75 percent of the global workforce by 2025. Here are a few examples of the tremendous impact Millennials will have on the workplaces of today and tomorrow.

Leadership in Today’s Workplace

Not all managers are leaders, but every leader is a manager. Your goal is to understand how to capture individual talents and get the best out of each contributor. When you focus not only on the “what” of what it takes to be a successful leader but also on the “how,” you will see your sphere of influence grow and your career soar.

Starbucks’ Partnership Approach

From the perspective of Starbucks leaders, the strong loyalty connection the brand enjoys with its customers is linked directly to the way in which those leaders connect with and develop their employees, or partners, as they are called. In fact, every aspect of training is guided by a commitment to build a dynamic learning community at Starbucks.

High Risk Case Management at CareSource

CareSource’s HRCM program is structured so that a team of health-care professionals works with individual members to develop an individual care plan to help them live better with their medical conditions. The five-month transition to HRCM required the hiring and training of 350 employees, shifting from office-based employees to mobile-based employees, and creating a new job function called a Navigator.

Strategic Thinking and Planning in a Learning Culture

Business leaders need to capture tomorrow’s technology and be ready for it by using it in their training and creating a new learning culture. To do that, they must first think strategically and then develop a strategic plan.

March’s Top Reads

More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you March’s top three business books recommended to our readers.

Improving Learning Transfer

Interval training reinforcement solutions provide spaced repetition learning as both a pre-training and post-training intervention. It generally is being implemented through purpose-built software applications. Some deliver the information via daily e-mails, while others have sophisticated interfaces that also incorporate game mechanics to amplify employee engagement in the learning.

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Searching for LMS Satisfaction

Learning management system (LMS) solutions are underperforming in the eyes of the organizations that use them, according to an annual LMS Trends Survey conducted by research/analyst firm Brandon Hall Group. Less than half of the 457 survey respondents give their LMS solution high marks in terms of overall value for the price they pay.

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Seiko Top 125 Countdown

Seiko

Training Top 125

Excelsior, MN (February 18, 2013)— Verizon picked up the No.

From the Editor

Math was never my best (or favorite) subject in school.

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Emerging Training Leaders

By Lorri Freifeld

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