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Training magazine’s Training Top 125 Award winners are the organizations with the most successful learning and development programs in the world—and the Top 125 has been the premier learning industry awards program for more than 12 years. Download the 2015 application today.
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Training Leaders & Managers today are used to training staff and NOT getting support from employee's direct management in regard to training reinforcement.

Ayear ago, Yahoo! CEO Marissa Mayer ignited a firestorm of controversy when she eliminated the company’s telecommuting option. Best Buy and Hewlett Packard soon followed suit with their flexible work programs.

 Working from home can drive employee engagement and performance, but companies first must provide telecommuting training and reinforcement.

Understanding principles in an employee handbook or an e-learning program can be difficult, but not because the content is hard. It’s difficult because it’s just so boring and detached from employees’ day-to-day lives. Some companies are finding storytelling can bring to life learning content that now exists only on the page or screen.

Employees not grasping your trainers’ lessons? The content may need a kick-start from storytelling. Illustrative anecdotes go a long way to helping learners get the point.

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Building Customer Relationships at NYCB

Through a series of skill practice activities, New York Community Bancorp, Inc.’s front-line employees are challenged to spend time outside of their comfort zone practicing effective questioning techniques, the six steps of the relationship selling process, and effectively planning follow-up calls.

How to End the “Check-the-Box” Approach to Training

Redefining relationship training as development within context instead of understanding of content is, at its essence, a rebranding process, one that will be critical for achieving the outcomes training professionals and their learners need going forward. Here are three techniques to use as a roadmap for rebranding relationship training and the value you offer your participants.

Exit Interview: Is Stress the Culprit?

Do you measure your employees’ stress levels and then work with managers to arrive at solutions such as better organized and more balanced workloads? Why or why not?

Supercompetent Speaking: Dealing with Bodily Functions

Speakers aren’t superhuman; they have all the frailties that come with flesh. Don’t obsess over the possibilities, but always remain aware of what might happen so you can take the proper precautions—and respond appropriately and professionally if something does happen.

How to Build Olympic-Caliber Talent in Your Organization

Think of yourself as an Olympic coach, and start looking at your top people as elite athletes. Provide them with opportunities to prove themselves—and for them to learn in the process. Give them feedback and celebrate their wins. And support them with a solid environment that gives them the tools to succeed.

Toxic Employees: To Confront or Not to Confront?

With a combination of good intentions, clear direction, and early detection, any organization can begin the much needed and highly rewarding work of boosting engagement while transforming toxic employees into positive contributors.

Gables Residential’s Subsidiary Standards Rollout

Teams from Learning & Development and subidiary Gables Corporate Accommodations (GCA) partnered to develop a 60-minute virtual instructor-led program (VILT) to train both GCA and Gables sales associates on new standardized policies and the benefits of collaboration.

Let Your Team Take the Lead on Service

A look at customer service standards that can be simply structured for a manager/supervisor to easily present to staff. These “micro-educational sessions are two-minute uniform exercises everyone partakes in that remind and reinforce your company’s mission and vision.

Why Emotional Intelligence Just Won’t Die

While the current measures of Emotional Intelligence (EI) don’t seem to be able to predict leadership success very well, there is hope for it yet, especially in predicting specific elements of performance.

Tone Up! 4 Tips to Make Customer Service Sing

Research shows that tone accounts for 38 percent of all meaning derived from in-person communication and 75 percent of the meaning derived from telephone interactions. How you say things is always at least three times as important as the things you say. So take the time to fine-tune your customer service tone.

End-User Training: An Afterthought or the Key to ERP Success?

According to Gartner Research’s study, “The Justification of IT Training,” “companies spending less than 13 percent of their enterprise resource planning (ERP) project costs on training are three times more likely to fall short of their business and project goals than organizations spending 17 percent or more.”

Are We Witnessing the Death of Professionalism?

We do live in a different world today, but we can’t just toss out all the “old rules.” In many ways, we need to revisit the “classics”—such as please and thank you—and amend them for our current lifestyle. Bumping up your professionalism while standards are on the decline will make you stand out from the crowd in the best way.

Cartus’ Summer Intern Program

Interns are given the same four-week training as a new full-time Expense Analyst, effectively preparing them to help process the increased summer volume, as well as offset absences due to vacations. Some 30 percent of interns from the last three years subsequently have been hired as either full- or part-time employees.

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