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In the early 2000s, the Field Training department of Farmers University set out to develop the ideal learning experience for its agents, a project that ultimately would lead to the establishment of the University of Farmers in 2003.

Carefully considering all the pluses and minuses will secure the best ROI for the program.

Performance support tools—whether traditional in the form of mentoring and coaching or technologically advanced and online—can be workforce game-changers. When your employees find themselves stumped in the middle of a challenging task, these tools give them a place to turn for quick, just-in-time answers.

Performance support tools—whether traditional in the form of mentoring and coaching or technologically advanced and online—can be workforce game-changers. When your employees find themselves stumped in the middle of a challenging task, these tools give them a place to turn for quick, just-in-time answers. The challenge is understanding the support tools available today and which are right for your employees.
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Starbucks’ Partnership Approach

From the perspective of Starbucks leaders, the strong loyalty connection the brand enjoys with its customers is linked directly to the way in which those leaders connect with and develop their employees, or partners, as they are called. In fact, every aspect of training is guided by a commitment to build a dynamic learning community at Starbucks.

High Risk Case Management at CareSource

CareSource’s HRCM program is structured so that a team of health-care professionals works with individual members to develop an individual care plan to help them live better with their medical conditions. The five-month transition to HRCM required the hiring and training of 350 employees, shifting from office-based employees to mobile-based employees, and creating a new job function called a Navigator.

Strategic Thinking and Planning in a Learning Culture

Business leaders need to capture tomorrow’s technology and be ready for it by using it in their training and creating a new learning culture. To do that, they must first think strategically and then develop a strategic plan.

March’s Top Reads

More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you March’s top three business books recommended to our readers.

Improving Learning Transfer

Interval training reinforcement solutions provide spaced repetition learning as both a pre-training and post-training intervention. It generally is being implemented through purpose-built software applications. Some deliver the information via daily e-mails, while others have sophisticated interfaces that also incorporate game mechanics to amplify employee engagement in the learning.

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Searching for LMS Satisfaction

Learning management system (LMS) solutions are underperforming in the eyes of the organizations that use them, according to an annual LMS Trends Survey conducted by research/analyst firm Brandon Hall Group. Less than half of the 457 survey respondents give their LMS solution high marks in terms of overall value for the price they pay.

Change Your Life Over Lunch

In today’s fast-paced, get it done NOW world, wouldn’t it be nice if you could create the life you really want in roughly the same amount of time it takes to walk to the nearest sandwich shop, order your food, scarf down your pastrami on rye, and get back to work? Realizing true happiness, fulfillment, and contentment begins with understanding who you are and how you’re wired to excel.

Case Study: Emerson Network Power Uses DACUM to Identify Job Responsibilities

The company’s precision cooling training team partnered with Dr. Robert E. Norton, DACUM International Training Program director, and others at the Center on Education and Training for Employment at The Ohio State University (CETE/OSU) on the use of Developing A CurriculUM (DACUM), an approach to job analysis that determines which tasks must be performed by a given occupational area.

Afni’s Coaching Model

Front-line supervisors are called coaches at contact center provider Afni. The Afni Coaching Model (ACM) is a behavioral-based strategy for coaching that has become fundamental to development at all levels of the organization. All coaches, management, and support staff are immersed in the ACM methodology.

The Test Most Executives Fail

Too many executives overanalyze a $25,000 investment in an idea intended to increase revenue, but pay little mind to hiring a salesperson with a $25,000 salary whose job is to increase revenue, as well. Top-performing companies view their sales teams in a completely different way. They recognize that each salesperson represents a revenue investment made by the company.

Telecommuting: Are You “Working” From Home?

Do you offer flexible work-life options including the ability to telecommute from an online work portal, or other system? How do you ensure these options don’t affect work quality and productivity?

Change Employee Habits Through Better Communication

Before you embark on a training program, make sure you communicate the reason for it, whether it’s to increase customer satisfaction, increase sales, or something else entirely. Explain what the employees’ role in the training is, what they’ll be expected to do differently as a result, and how. By doing so, you’re giving them the tools to learn and succeed.

Are You Prepared for Success?

The path you may have chosen when you graduated from the university has taken many detours. So what is in your toolbox? Yes, education is key for the first tool to fill the box. But what else to you need to succeed, especially as a leader?

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Seiko Top 125 Countdown

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Training Top 125

Excelsior, MN (February 18, 2013)— Verizon picked up the No.

From the Editor

Math was never my best (or favorite) subject in school.

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Emerging Training Leaders

By Lorri Freifeld

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