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Trainers want to create new programs in the most efficient, costeffective way, but at the same time, they don’t want to sacrifice quality and learner and stakeholder satisfaction.
Lean, Six Sigma, and ADDIE can be a match made in training heaven—the first two maximize value by eliminating waste and minimizing variability, while the other provides a blueprint for the development of training.
When people become comfortable questioning and challenging assumptions about work, it often becomes clear that redesigning the work—doing it in a new way than was originally specified—is often the best option.
As you move your programs to the virtual classroom, start by making sure your instructional designers are virtually competent. Then, task your trainers with the following goal: facilitate virtual classroom learning experiences that meet or exceed the learning outcomes expected in a traditional face-to-face experience.
A partnership with speech analytics company CallMiner has helped contact center provider Afni harness the power of big data, become more effective in coaching its agents, and identify opportunities for targeted training.
Quality is almost always harder to monitor and measure than productivity. Tracking quality requires regular auditing of work product, close attention to the details, and plenty of subjective judgment calls.
The annual Curtain Call Program provides an opportunity for Florida Blue sales representatives to demonstrate their ability to conduct strategic and consultative sales discussions with agents, brokers, and clients.