Content about Insurance

June 17, 2013
MassMutual Fosters Open Communication

Through employee engagement survey feedback, MassMutual Financial Group saw an opportunity to improve its ability to foster open and direct communication. The company enlisted the support of VitalSmarts and its Crucial Conversations program. MassMutual identified 17 mid-level managers to become certified instructors and developed a yearlong plan to train managers and employees.

Edited by Margery Weinstein

Through employee engagement survey feedback, MassMutual Financial Group saw an opportunity to improve its ability to foster open and direct communication. This includes peer-to-peer and employee-to-manager communications.

December 17, 2012
How Progressive Insurance Helps Home-Based Agents Learn

As of July 2011, Progressive Insurance had 500 reps working from home. The effort required significant collaboration between leadership, Human Resources, workforce management, information technology, and training. As a result of the training, Progressive’s customer retention measure was higher four out of the first six months in 2011.

By Margery Weinstein

During 2008, The Progressive Group of Insurance Companies Contact Centers conducted a pilot to determine the impact of allowing contact center representatives to work from home. Based on the success of this pilot, additional participants were added. As of July 2011, the company had 500 reps working from home. The effort required significant collaboration between leadership, Human Resources, workforce management, information technology, and training.

February 20, 2012
A Higher Calling

Verizon rang in the New Year with a new number: The telecom company earned the No. 1 spot on the 2012 Training Top 125. Farmers Insurance claimed the No. 2 spot, while Top 5 newcomers Miami Children’s Hospital, Mohawk Industries, and McDonald’s nabbed Nos. 3, 4, and 5, respectively.

Verizon rang in the New Year with a new number: The telecom company earned the No. 1 spot on the 2012 Training Top 125. Farmers Insurance claimed the No. 2 spot, while Top 5 newcomers Miami Children’s Hospital, Mohawk Industries, and McDonald’s nabbed Nos. 3, 4, and 5, respectively.

Some 24 new companies broke into the Top 125 this year, with Capital One and Sprint Nextel Corp. debuting in the Top 50. The majority of the companies are in the health/medical services, real estate/insurance, business services, and finance/banking industries.

February 14, 2012
Training magazine Ranks 2012 Top 125 Organizations

Trainingmagazine recognized the 2012 Training Top 125 winners with crystal awards and revealed their rankings during a black-tie gala held last night during the Training 2012 Conference &Expo at the Georgia World Congress Center in Atlanta. Training also inducted two more companies into its Top 10 Hall of Fame.

Excelsior, MN (February 14, 2012)—Telecommunications company Verizon rang in the New Year by capturing the No. 1 spot on the Training Top 125 for the first time in 2012. Farmers Insurance claimed the No. 2 spot, while Top 5 newcomers Miami Children’s Hospital, Mohawk Industries, and McDonald’s nabbed Nos. 3, 4, and 5, respectively.

September 19, 2011
Focus on Observed Errors to Make Training Efficient

Traditional instructional design tends to focus on the creation of systematic and comprehensive courses based around the knowledge subject matter experts want to convey to learners. Courses that are constructed, instead, by identifying the errors learners are making in practice, and addressing these errors with efficient, targeted training scenarios may be a more efficient approach to many training needs.

By Gregg Collins, Ph.D., Head of Instructional Design, NIIT worldwide

You can see a lot just by looking. —Yogi Berra

A man’s errors are his portals of discovery. —James Joyce

February 8, 2011
Training Reveals Rankings for 2011 Top 125
Training magazine revealed the 2011 Top 125 winners' rankings at a black-tie gala event in San Diego. KPMG LLP and PricewaterhouseCoopers were inducted into the Training Top 10 Hall of Fame.