Training Today: Five I’s of Employee Engagement

Best practices for building employee engagement.

Research by the Temkin Group has uncovered several best practices for building employee engagement. The firm calls them the Five I’s of Employee Engagement:

  1. Inform: Provide employees the information they need to understand the organization’s vision and brand values, along with how customers feel about the organization.
  2. Inspire: Connect employees to the organization’s vision and values so they believe those matter and they take pride in their job and the organization.
  3. Instruct: Support employees with the training, coaching, and feedback they need to successfully deliver the organization’s brand promises to customers.
  4. Involve: Take action with employees when designing their jobs, improving work processes, and solving problems identified through customer or employee feedback.
  5. Incent: Deploy appropriate systems to measure, reward, and reinforce desired employee behaviors and motivate employees to give their best.

For more information, visit
http://experiencematters.wordpress.com/2012/11/27/report-the-five-is-of-
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