Current Issue

Legacy of a CLO

By Lorri Freifeld
Ask Ernst & Young Chief Learning Officer Mike Hamilton if there were anything he could do over again in his career, what it would be, and he just shakes his head. “I can’t imagine a better career than I’ve had,” he says. “I have traveled around the world. I had the opportunity to work with really talented people, many of whom view the world very differently than I do. My roles at Ernst & Young have always excited me and stretched me. I am not sure one can ask for more in a career.”

Talent Tips: The Path to Real Learning

By Roy Saunderson, Chief Learning Officer, Recognition Management Institute
I will never forget my Psychology of Memory course—no pun intended.
Being a mature student when I started university, I fell into the normal throes of prerequisite courses in my first year, which required taking science and math courses missed during high school.
Not fully appreciating all the prerequisite courses assigned to me, once they were completed, I vowed to make my second year of university a far more relevant learning experience by choosing exactly what I wanted to learn.

Trainer Talk: Resolve to Involve

By Bob Pike CSP, CPAE
With risk goes reward. That truism hit home when I was invited to make a presentation at an international conference in Amsterdam, Holland. The presentation was to be simultaneously translated in three languages. I was told by the organizers to expect about 100 people in each of my four sessions on four different topics: leadership, problem-solving, training techniques, and marketing strategies.

How-To: Manage an Underperformer

By Brad Karsh, President, JB Training Solutions
Working with an underperformer ranks as one of the most difficult challenges any manager will face. Whether your underperformer consistently produces “meh” work, makes the same mistakes again and again, or just feels like dead weight on the team, poor performance must be addressed immediately. Great managers and leaders take the time to work with these employees to transform them into major contributors and higher-level employees. Here are a few best practices to keep in mind when managing an underperformer:

Call Them No. 1...Again!

Verizon picked up the No. 1 spot on the Training Top 125 for the second year in a row, earning its induction into the Top 10 Hall of Fame in 2014 after securing positions in the Top 10 for the last four consecutive years. No. 4 Farmers Insurance likewise punched its ticket to the Top 10 Hall of Fame next year. Top 5 newcomers Jiffy Lube International, Coldwell Banker Real Estate LLC, and CHG Healthcare Services nabbed Nos. 2, 3, and 5, respectively.

Soapbox: Building Career Courage

By Bill Treasurer, Founder, Giant Leap Consulting
I am a big ’fraidy cat. From my knee-shaking fear of heights to my tongue-stammering fear of authority figures, I live a life that seems imbued with fear. You may find it surprising, then, that I am a professional courage-builder. My personal mission, and the mission of the courage-building company I founded a decade ago, is to help people and organizations be more courageous.

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