Managing Breakdowns in Teams: How You Can Get Everyone on the Same Page

Today, every entrepreneur, executive, and hiring manager knows that one of the biggest challenges is to build a high-performing team of experts who can deliver results consistently, without costly errors or setbacks.

On the surface, the term, “people management,” may seem like marketing tech-hype, but under the surface, a fundamental transformation is seen as taking place, which is reshaping the way businesses are engaging with their valuable customers and managing their IT systems. With technology gaining momentum, it becomes important for entrepreneurs, irrespective of the industry, to squeeze into every nook and cranny of helping their team of professionals improve their skills as much as they can. 

After years in the tech industry, I have discovered that the best teams are the ones that are made up of different personalities and backgrounds, bringing together a variety of complementary skills. But at the same time, a few differences can become a significant source of communication breakdown among professionals. In high-pressured work environments, relationship breakdowns are inevitable. Tight, non-negotiable deadlines and long working hours often result in the drained employees and depleted energy levels, creating a pure form of chaos and confusion. After this, people lose interest and stop giving a darn. 

Unfortunately, there is no cookie-cutter or “one-size-fits-all” solution to this situation, but making smart decisions can minimize unnecessary mishaps and accelerate business growth. 

Step #1: Lay a strong foundation

Right from the start, you need to create a strong team, especially those who are willing to work with one another to deliver predetermined objectives, even when the odds are not in their favor. Trust and integrity are the two greatest building blocks that must be used for this area. Trust is the cornerstone of any relationship and is nurtured by having open, honest, and transparent conversations from the outset. Make sure to set these as ground rules for relationships in the project. 

If anyone has issues, they must feel safe enough to discuss them, and know they will be acknowledged and treated with respect. More importantly, identifying and sharing your personal values will help to ensure everyone knows what is important to one another. This will result in proactively meeting opportunities and avoiding conflicts. 

Step #2: Recognize that building a team is equivalent to building a project 

Having a shared understanding is the key here. Get in touch with your teammates, share the blueprint stating how the project is going to run, what tasks are to be completed, and over what timeframe. At the same time, try allowing each individual to challenge their tasks or accept responsibility for them. By doing this, you can increase accountability to the team. Try crafting a positive mindset within the team. This will help in changing perspectives on a situation, putting your professionals into a different space of thinking. Also, conduct some easy-going sessions at the end of the project where people can show their gratitude and respect toward each other. 

Step #3: Take other reasons into account

Apart from the reasons mentioned above, there are certain factors that might lead to relationships breaking down and conflict arising. For example, we humans expect appreciation for the hard work we have done. We feel this should be noticed and acknowledged. If it is not provided, the consequences can include loss of value, demotivation, and incomplete tasks. In the game of football, the whole team creates the goal, even though one team member scores it. Often, it is the player who made the excellent pass five minutes earlier who goes unnoticed or is “invisible” to the naked eye. This situation must be considered because when left untreated, it could create a disengaged or obstructive team member.

With the responsibility of managing content marketing for Tatvasoft.com, Deepali Mehta has a passion of blogging and also has been featured in online publications such as ReadWrite and Entrepreneur.

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