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“Education doesn’t necessarily change behavior,” believes Charlotte Blank, chief behavioral officer for marketing and advertising firm Maritz. “Our environment, however, has an enormous effect on our behavior. Therefore, we can use policies and systems to nudge us in the right direction.”
Such an approach looks forward, simplifying the environment to remove barriers before they deter learning and allowing a company to fine-tune its course content and integrate personalization into module-based learning.
L&D must transform onboarding into a human experience. They must work with partners to craft a continuous learning strategy that makes people feel welcomed and supported from the day they start to the day they leave.
While artificial intelligence and automation take over routine mental and physical tasks, Emotional Intelligence (EI) is becoming the key differentiator in achieving excellence in individual and organizational engagement, product innovation, and customer experience.
According to a global survey by Workhuman, a provider of human applications, the answer to retention lies in meaningful work and creating a human-focused environment built upon trust, recognition, respect, gratitude, autonomy, and equity.