Training 2020 Conference & Expo

Join Training for the 43rd Annual Conference & Expo. This train-the-trainer event is for anyone charged with increasing workplace performance.
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Training magazine’s Training Top 125 Award winners are the organizations with the most successful learning and development programs in the world.
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Training Live + Online Certificate Programs are available exclusively online, and fit around your busy schedule, while still providing the professional know-how and in-depth content you've come to expect from Training magazine.

Training Live + Online Certificate Programs are available exclusively online, and fit around your busy schedule, while still providing the professional know-how and in-depth content you've come to expect from Training magazine and Training magazine Events. Register early and save $150!

A look at artificial intelligence’s current and potential impact on training and the workforce.

Youtube

Your employees may turn to YouTube for the latest cat videos or TED Talks, but is the site the right place to house your training?

Training magazine is bringing its popular Innovations in Training (IIT) event to Dublin, Ireland, from November 7 to 9, in conjunction with the World Conference on Online Learning that takes place from November 3 to 7 at the Dublin Convention Centre.

Training magazine’s Innovations in Training Dublin will showcase new approaches to learning at work during a field trip November 7 to 9.

Learn More About the Training Top 125
Live + Online
Youtube

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Rapid authoring using Quick start Projects and out-of-box interactions

 

Authoring an eLearning course from scratch can be a daunting task with myriad of tasks like designing the user interface, screen layouts, interactions, and choosing the color scheme, images, characters and icons to go with it. And then hours and hours of developing the animations and interactions!

Join Dr. Pooja Jaisingh from Adobe on Tuesday, Nov. 12, for a step-by-step demo on how to use Quick Start Projects and out-of-box interactions for creating visually appealing eLearning courses.

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Training Increases Employee Retention

By Joe Lipham, Training Account Manager, Signature Worldwide I thought I had hired the perfect person for the front desk. She was bright, articulate, and eager to learn the hotel business from the ground up. She was going to be my front desk star. I arranged an interview with the front office manager and she agreed: star material! Imagine my surprise and disappointment when two weeks later my new star was in my Human Resource director’s office offering her resignation.

Leveraging BYOD Training

By Matt Pierce, Customer Engagement Manager, TechSmith Corporation Bring your own device—or BYOD—is growing trend in offices across the country; in fact, by the end of this year, 65 percent of companies expect to have some type of BYOD policy in place. BYOD is accelerating the smart phone and tablet markets as it is becoming more commonplace in today’s work environment. Along with many other perks, BYOD provides a unique opportunity for trainers to better engage employees with learning resources and training.

7 Ways Leaders Can Facilitate Transition

By Richard Elsner and Bridget Farrands Just as a new leader is entering into a major period of uncertainty during transition, so, too, is the organization. The arrival of a new leader is probably the most threatening, unsure, and unsafe period in any worker’s time in an organization. It also can be a period full of uncertain promise. The kinds of questions people ask themselves are:

Caesars Owns Customer Service

Edited by Margery Weinstein
Last year, Caesars Entertainment Corporation was facing stagnant customer service scores on weekly and quarterly surveys, the metric that determines success of customer loyalty and satisfaction. Each quarter and annually the organization strives for a 3 percent shift of non-A to A scores on customer service surveys year-over-year. Ingrained customer service behaviors helped keep the scores near the same level as the previous year, yet improvement to meet the goal of continuous improvement was becoming a challenge.

The Peter Principle of Training

By Paul Glover Poor Peter. He was so misunderstood. His character and plight, known as the Peter Principle, describes a competent employee who continued to be promoted until he reached a job he did not have the skills to perform, where he was stuck and ultimately failed. That concept was introduced more than 40 years ago, but even today, you may hear comments about employees being “Peter Principled,” and usually those comments are accompanied by a snide chuckle

A Simpler Way of Identifying Talent

By David Clutterbuck Talent managementsystems are built upon the assumption that talent can be identified with relative ease and accuracy. This assumption is questionable for a number of reasons. First, in practice, talent is often emergent. It sometimes takes time to become obvious to the talent holder and to observers. Someone may need to be placed in a stretching situation, which stimulates them to exercise a talent, before they recognize it as such.

Be a Lifelong Learner

By Karen Wright I’ve never met a leader with a big vision who didn’t also have a huge commitment to his own development. Anyone who’s trying to stay at the top of his game never stops learning—he never presumes he knows it all, and he’s not embarrassed to seek wisdom from others. In fact, outstanding leaders know that the best way to stay sharp is to constantly pursue learning and new ideas.

Corporate Culture: A Foundation for Success

By Clara Lippert Glenn, CEO/President, The Oxford Princeton Programme Creating a corporate culture is a unique and important undertaking that will have a significant impact on your company’s overall success. It is one aspect of business that many overlook. However, cultivating a professional atmosphere where your employees know what to expect and what is expected of them is crucial to employee retention and production, as well as your company’s overall success. It is an investment in time and energy that is well worth making.

Learning Matters: The "X" Factor

By Tony O’Driscoll
Last month, I was sitting in a leadership development program listening to two talented executives share personal stories about how they had learned to lead. As they shared their leadership lessons with the participants, I noticed that one word kept coming up over and over again. That word was “CONTEXT.”
“Before I tell you this story, let me set some context,” one said.
“To understand why I made the decision I did, it is important for me to give you some more context,” said the other.

Trainer Talk: Time vs. Results

By Bob Pike CSP, CPAE, CPLP Fellow
How long should training be? Almost every time I lead a seminar in the U.S. I get feedback that trainers are being pressured to deliver training faster. If, as a trainer, you believe it will take three days to develop the needed skills and knowledge, you’re asked to deliver it in two. If it can be done in two, then do it in one. If one, then a half-day should do it. If in an hour, then don’t you just have a pill people can take? In the U.S., it seems, it always will take too much time.

Empower Your Inner Manager

By Ian R. Mackintosh Many books on the market teach specific management training skills. This book is not intended to teach you how to gain or develop those skills. And be aware that some of those skills can be taught, some can be gained experientially, and some are simply innate. Regardless of the state of your skill set, this book will show you how to assess your skills and formulate an effective plan for your career development.

Last Word: Embrace Social Media Carefully

By Peter Post, Director, The Emily Post Institute
Are companies really embracing social media? It appears so. The average midsize or large company (1,000 employees or more) has 178 “social media assets,” according to the Business2Community Website. That means that, on average, 178 individuals are tweeting, blogging, or posting on behalf of their organizations on company social media outlets.

How-To: Integrate Customer Service and Applications Training

By Kent Sipes, Senior Consultant, CedarCrestone
In customer service offices around the world, employees interact with customers, then intently study their computer screens, then interact with customers again. Often, the switch from customer to screen and back is awkward, and most customer service professionals are more comfortable dealing with people than with computers. There’s often a tendency to do all the “computer” work, then all the “people” work.

Key Points

The woman who checked me in at the Walt Disney World Coronado Springs Resort for the Training 2013 Conference & Expo last month was friendly, courteous, and helpful. She handed me my room key, drew the route to my room on the map, told me where I could get food and go swimming, and asked if I had any questions. I cheerfully (and, it turned out, mistakenly) replied, “No, I’m good.”

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Training Top 125

Applying for Training magazine’s 2020 Training Top 125 awards program can help you benchmark the excellence and effectiveness of your employee training and development.

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Emerging Training Leaders

Company Assets

People are an organization’s most valuable asset,” the saying goes.

Rising Stars

The 2016 Emerging Training Leaders are leading lights at their organizations, shining examples of how strategic-minded, results focused, and people-oriented Learning and Development (L&D) profe

Learning from the Future


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