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Training magazine’s Training Top 125 Award winners are the organizations with the most successful learning and development programs in the world. Download the 2020 Training Top 125 application today!

Training magazine’s TechLearn Conference (TLC), formerly Online Learning Conference, is designed for learning and development professionals who want to leverage the latest in learning re

TechLearn 2019 is designed for learning and development professionals who want to leverage the latest in learning research and training technologies to improve workplace performance.
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Dollar General

The Tennessee discount retailer earns the top spot on the 2019 Training Top 125.

LeadingRE

Mastering the art of leadership development, accelerating the training of its agents, and increasing employee retention and productivity helped Leading Real Estate Companies of the World (LeadingRE) mark a year of milestones.

Best Buy

Laser-focused on growth and innovation, Best Buy is well on the way to fulfilling its multi-year vision called Best Buy 2020 – Building the New Blue. Training continues to play a crucial role in helping the retailer achieve this vision and was instrumental in moving the needle on Best Buy’s three main corporate strategic goals for 2018:

Training technology and innovation have been game-changers for Best Buy as it implements its multi-year growth and customer experience strategy.

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Dollar General
LeadingRE
Best Buy

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INDUSTRY INSIGHT: AGILITY - THE MISSING LINK IN EMPLOYEE DEVELOPMENT

Agile. Nimble. Resilient. If organizations want to keep up with an ever-evolving world of work, these are the types of people they need to hire, retain, and, most importantly, develop. But how can organizations continue to support their employees’ growth and success in a rapidly changing workplace? The key is agile employee development.

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This Industry Insight article is provided by Saba Software. Download this new guide to find out why career agility is the new competitive advantage – and how your people can become career acrobats to propel their career to new heights.

Productivity Secrets

By Maura Nevel Thomas, Chief Trainer, RegainYourTime.com

Service Certification at Jiffy Lube

By Margery Weinstein Jiffy Lube depends on the technical skills of its employees to support its customer experience and its full range of preventive maintenance services. The services must be done consistently, correctly, in a team, and at a fast pace. That makes the technical training a key to Jiffy Lube’s success. By policy, stores can’t offer services until employees are certified in that service. For that reason, the certification program is a structured, time-based process.

Tackling Business Problems with Learning Theory and Research

By Giselle Springer Douglas When faced with top brass who ask you to douse a performance or business problem by throwing training at it, you might find that training actually isn’t the correct solution for the problem at hand. But how do you offer a succinct explanation to training requesters on why, say, developing a new training class to remind customer service representatives of some of the details they already learned in new hire training probably isn’t an effective solution?

Authentic Leadership: It’s Really a Matter of Choice

By Rodger Dean Duncan People notice even the smallest behavior nuances of their leaders. Then they talk. They pass along their perceptions about the way they are treated.This is one of the most important determinants of loyalty, commitment, and return business. Hmmm. That sounds a lot like what the experts say about customers, doesn’t it? Why the similarity? Because people’s feelings cannot be neatly compartmentalized. People have many of the same needs in every one of life’s roles.

How to Be a Great Manager When You Have 57 Other Things to Do

By Brad Karsh, President, JB Training Solutions “Time is the quality of nature that keeps events from happening all at once. Lately, it doesn’t seem to be working.” It’s not easy managing people—especially when stress levels are up and you have 57 other urgent things to do. No matter the circumstances, being a great manager takes time and dedication. But let’s get real: You literally have no time to spare!

Talk’s Not Cheap: With Careers, It’s All About Conversation

By Dr. Beverly Kaye and Julie Winkle Giulioni If you’re like most managers, you care. You’ve become accustomed to taking on more and more, expanding your job description with countless “other duties as assigned”... and even some that aren’t. Developing the careers of the people who report to you is on a growing (read: crushing) list of to-do’s.

3 Strategies to Develop Middle Management

By Bruce Hodes I have never been a lover of the sandwich. It sounds un-American and un-manly. However, my lack of interest comes from the bread—the sandwich’s top and bottom. What’s the purpose? However, I am wildly attracted to the middle of the sandwich. Whether the sandwich is ham and provolone, chicken and mustard, or peanut butter and jelly, for me it is always the middle that dictates how much a sandwich is enjoyed and appreciated.

Fear Not the 70-20-10

By Tim Toterhi, Senior Director, Organization Development, Quintiles

Leadership Is So Yesterday!

By Bob Kelleher, Founder, The Employee Engagement Group After spending a career helping companies engage their employees to drive business results, I suddenly realized that having engaged employees by itself is not the answer. Engagement is the secret sauce that separates you from your competition, but engagement along with profit, revenue growth, innovation, quality, and customer satisfaction are by themselves all outcomes of something bigger. 

Proving that Your LMS Fuels Business Growth

By Matt de Feo, Senior Vice President, Sales Training & Recruiting, Techtronic Industries Inc. Techtronic Industries Inc. (TTI) is a $3.7 billion global company operating on every continent with nearly 20,000 employees. Since 1985, the company has grown rapidly by focusing on excellence in the design, manufacture, and marketing of portable power products such as Ryobi and Milwaukee Electric Tools. When I joined TTI in 2006, I was determined to ensure the same focus on excellence applied to learning and development, too.

6 Steps to Building Your Million-Dollar Coaching Practice

By Andrew Neitlich, Founder and Director, The Center for Executive Coaching Many training professionals have gotten into coaching. This makes sense, because coaching is a powerful agent for sustaining results after training. Also, coaching is a growth field for trainers, especially with the rebound in the economy and studies that prove coaching gets great returns for clients and their organizations.

Will the Customer Service Process Ever Be the Same?

By Floyd Adler, Training Account Manager, Signature Worldwide What an interesting question and what a challenge! Personally, I do not look at customer service being the same as it used to be; however, the challenge lies in the demand to work harder to make EVERY customer service encounter better than it has ever been.

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