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“Education doesn’t necessarily change behavior,” believes Charlotte Blank, chief behavioral officer for marketing and advertising firm Maritz. “Our environment, however, has an enormous effect on our behavior. Therefore, we can use policies and systems to nudge us in the right direction.”
Such an approach looks forward, simplifying the environment to remove barriers before they deter learning and allowing a company to fine-tune its course content and integrate personalization into module-based learning.
There is often confusion in differentiating between leaders and bosses. Bosses command, while leaders lead. Bosses demand, while leaders persuade. Bosses are autocratic, while leaders are democratic. Bosses avenge, while leaders forgive.
Interpersonal conflict in the workplace only has room to flower in a relative leadership vacuum. If you don’t have clear, regularly enforced standard operating procedures, for example, you leave room for clashes of style and preference.