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Training 2020 Conference & Expo

Join Training for the 43rd Annual Conference & Expo. This train-the-trainer event is for anyone charged with increasing workplace performance.

Average trainer salaries dipped more than 3 percent in 2018-2019 to $85,116, according to Training’s annual Salary Survey

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Total 2019 U.S. training expenditures—including payroll and spending on external products and services—declined 5.3 percent to $83 billion.

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Training 2013 Wrap-Up: Magical Moments

By Lorri Freifeld
In the land where dreams come true, Training 2013 Conference & Expo took attendees down new learning paths that stimulated the mind, challenged the body, soothed the soul—and dared us to attempt the impossible. Some highlights from the three-day conference held February 17-20 at the Walt Disney World Coronado Springs Resort in Orlando, FL:

Juggling Act

By Gail Dutton
Ask a project manager what he or she does, and you’ll probably get an answer along the lines of “bring order to chaos.” And while “chaos” may be overstating the situation a bit, project managers do provide guidance and drive to keep projects moving in the right direction and, for clients, a consistent experience and single point of contact. Often, professional management is included in a customer’s project requirements. Consequently, organizations are realizing that project managers provide a strategic advantage.

No More Bored Meetings

By Marc Hequet
Rob Bellmar sprinted for home, glancing over his shoulder to check for the throw. That’s when he stepped on the bat in the base path and blew out his right quadriceps leg muscle.
He learned something, though. About meetings.
The softball injury last June meant that Bellmar, senior vice president at InterCall, had to phone in for a meeting a few days later, rather than attend in person.

World View: Focus on Australia

By Dr. Neil Orkin, President, Global Training Systems
Bondi Beach, The Sydney Opera House, koala bears, kangaroos. Is there a training world in the “Land Down Under?” Yes, yes, and yes! Ignore this beautiful country at your own risk. Business opportunities abound in Australia for your organization, and there is an interest and need for human resource development. Your training investment will return a significant profit.

Talent Tips: Make Your People Matter in Meetings

By Roy Saunderson, Chief Learning Officer, Rideau’s Recognition Management Institute
There is a classic cliché definition that meetings are where minutes are kept and hours are lost. However, someone I know recently challenged that perspective by suggesting the idea that every meeting should be a revelatory experience.

Best Practices: Can Trust Be Taught?

By Neal Goodman, Ph.D., President, Global Dynamics, Inc.
Afundamental impediment in human interactions is the lack of trust. According to Stephen M.R. Covey, author of bestseller “The Speed of Trust,” training programs to promote trust enhance performance and profitability.

Soapbox: You Should Be in Pictures

By Diane De Re, President, 321 FastDraw Inc.
Since the dawn of time, mankind has used images to communicate. From the El Castillo cave in Cantabria, Spain, with artwork of bison, horses, aurochs, and deer painted on the cave walls by our ancestors nearly 40,000 years ago, to ancient Egypt as far back as 3200 B.C. where hieroglyphs were used as a writing system, it is clear that the use of artwork is one of our most basic and powerful forms of communication, seemingly hardwired into our genetics.

Last Word: Embrace Social Media Carefully

By Peter Post, Director, The Emily Post Institute
Are companies really embracing social media? It appears so. The average midsize or large company (1,000 employees or more) has 178 “social media assets,” according to the Business2Community Website. That means that, on average, 178 individuals are tweeting, blogging, or posting on behalf of their organizations on company social media outlets.

How-To: Integrate Customer Service and Applications Training

By Kent Sipes, Senior Consultant, CedarCrestone
In customer service offices around the world, employees interact with customers, then intently study their computer screens, then interact with customers again. Often, the switch from customer to screen and back is awkward, and most customer service professionals are more comfortable dealing with people than with computers. There’s often a tendency to do all the “computer” work, then all the “people” work.

Key Points

The woman who checked me in at the Walt Disney World Coronado Springs Resort for the Training 2013 Conference & Expo last month was friendly, courteous, and helpful. She handed me my room key, drew the route to my room on the map, told me where I could get food and go swimming, and asked if I had any questions. I cheerfully (and, it turned out, mistakenly) replied, “No, I’m good.”

How We Think and the Workplace

By Katie Day Everyone has a natural, default communication style that regulates their view of the world and everyone in it. This affects how we deal with learning new tasks, our team player ability, our individual leadership styles, what we find stressful or stress free, how we receive and give messages, how we filter the information we hear and decide what to pass on to other people.

Hiring for the Best Fit

By Curtis L. Odom, Ed.D., Principal and Managing Partner, Prescient Training Strategists, LLC Recruiters are on the front lines of the workforce, trying to bring talent into organizations; there are many qualified people out there from a credential standpoint. Fit is where the true challenge lies. Will this person fit our organization? There are many meanings to that. Does the person look and feel to others like he or she belongs here?

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