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To see the full articles with photo coverage, visit: https://pubs.royle.com/publication/?m=20617&i=658424&p=42

Attendees stepped up their knowledge and skills at the Training 2020 Conference & Expo, Learning Leaders Summit, and Innovations in Training events held in February in Orlando, FL.

C-Level Talent

The adMare Executive Institute aims to grow C-level talent for the Canadian biopharmaceutical sector. Here’s how this 10-month program works, and the results it is generating.

Lady Learning on iPad

Mobile apps serve up employee coaching, training, and career guidance on the go.

Pandemic

Tips to help leaders manage, train, and motivate today’s suddenly remote workforce.

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C-Level Talent
Lady Learning on iPad
Pandemic

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INDUSTRY SOLUTIONS: How to Increase Engagement with Custom eLearning

 
Historically, instructor-led training (ILT) has dominated learning modalities. But in the face of the COVID-19 pandemic, employee training and development teams are under pressure to quickly recreate instructor-led experiences in a virtual setting. Doing so usually requires the capabilities to build custom eLearning activities, but for many Learning and Development (L&D) teams, that may seem impossible on a short timeline.

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Effective Stress Management

By Paul B. Thornton, Professor, Business Administration, Springfield Technical Community College “I’m overwhelmed.” If you’re a manager, you’ve probably heard those words from your subordinates and your colleagues. In fact, you’ve probably thought or spoken them yourself.

Make Your Book Stand Out with Stories

By Virginia McCullough, Co-Founder, The Book Catalysts Remember all those years ago when you gathered round a campfire listening to stories or sat cross-legged at the library story hour? You were spellbound. Stories have that power over us—then and now. That’s what makes them such powerful tools for all your training, but especially for the books you write.

Filling the Hispanic Leadership Gap

By Frank Lloyd, Associate Dean, Executive Education, Southern Methodist University Cox School of Business Although the U.S. Hispanic market—47 million strong—represents the nation’s largest ethnic minority, gaps in representation continue to exist within U.S. companies. Hispanic managers are significantly underrepresented in executive and senior executive positions.

How to Handle Customer Complaints

By Amanda Herder, Account Manager, Signature Worldwide Complaints happen every day. When a customer complains, it is usually for a good reason or genuine concern. They usually have made a purchase that did not meet their expectation—a product, service, or maybe a combination of the two. In the customer service industry, we cannot avoid complaints. We must take care of the customer by listening to the complaint, and resolving it, to ensure a happy customer.

MassMutual Fosters Open Communication

Edited by Margery Weinstein Through employee engagement survey feedback, MassMutual Financial Group saw an opportunity to improve its ability to foster open and direct communication. This includes peer-to-peer and employee-to-manager communications.

2 Must-Have Skills for Leaders

By Paul Glover It’s not surprising that being a leader today requires different skills than in the past. The workplace has undergone tremendous changes, including increased global competition, a seismic shift in technology that resulted in a knowledge economy, and an employee population more diverse than ever before.

Wired for Learning

By Gary White, CEO, White Springs The increasing use of technology in business is forcing trainers not only to use it, but to manage it. The next logical step for trainers, to maintain a competitive edge, is to take advantage of the benefits technology has to offer. Yes, it is disruptive, but how can the training industry use this to its advantage? What can you do to ensure that the impact technology has on your organization’s bottom line is a positive one?

Supercompetent Speaking: Tailoring Your Presentation to Your Audience

By Laura Stack, MBA, CSP One of the most important tenants in speaking is know thy audience. Failure to do your homework can mean failure. At a minimum, your message will be diluted and won’t have the impact it could have. You always will do a much better job when you conduct better research.

Virtual Tech Alters 21st Century Corporate Learning

By Eric Vidal, Director, Product Marketing, Event Services Business Segment, InterCall Technology has altered the reality of today’s learners. The evidence is all around us. Employees (students), both young and old, constantly have their noses buried in large and small screens, often at the same time.

The Will to Win

By Rob Jolles While I was growing up, I was a fan of the late Vince Lombardi. Not only was he one of the greatest coaches ever, but he also finished his career with my Washington Redskins. He is the man who is forever linked to the following words:“Winning isn’t everything; it’s the only thing.”

Leveraging 3 Primary Management Styles

By Paul B. Thornton, Professor, Business Administration, Springfield Technical Community College Management style greatly affects employees’ motivation and capacity to learn. The most effective managers vary their styles depending on the employee’s knowledge and skills, the nature of the task, time constraints, and other factors. By so doing, they encourage and inspire employees to do their best at all times.

Practice, Creativity, Emotion, and the Brain

By Matt Norman, President, Dale Carnegie Training in the North Central U.S. As a professional trainer, I am all too familiar with a common pattern that creates an obstacle to learning and change: Companies train employees on new skills or behaviors. Employees intellectually grasp the new concepts presented during training. They make initial efforts to incorporate the new ideas into their work, but the new practices seem awkward. It takes extra effort to use them. Eventually, they fall back into their old, comfortable habits.

Cultivating Culture

Teaching employees not just how to do their jobs, but the way you expect them to treat co-workers and customers, requires leading by example and consistent communication.

Empower the Front Line to Lead

By Ray Attiyah Transitioning leadership of the day-to-day aspects of the business to the front line is rarely as easy as simply saying it needs to occur. The goal is not to dump responsibility in the lap of the front line and then dash to an office to start thinking of improvement opportunities. Effective leaders want to transition responsibilities so the front line is always capable of undertaking them. Then leaders can start planning proactive improvements for the front line’s systems and processes.

Media Screening: Avoid Brand Damage From a Bad Hire

By Bill Tate, President, HR Plus In today’s economy, where jobs are still scarce and the competition for open positions is fierce, how does a company know it has selected the perfect candidate for an executive position? Sure, you have completed numerous face-to-face interviews; the candidate has passed the background check, fingerprinting, and drug testing; and references have been called. But what else should you know?

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Training Top 125

Training magazine’s Training Top 125 Award winners are the organizations with the most successful learning and development programs in the world.

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People are an organization’s most valuable asset,” the saying goes.

Rising Stars

The 2016 Emerging Training Leaders are leading lights at their organizations, shining examples of how strategic-minded, results focused, and people-oriented Learning and Development (L&D) profe

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