Training Live + Online Certificate Programs are available exclusively online, and fit around your busy schedule, while still providing the professional know-how and in-depth content you've come to expect from Training magazine.
Live and online access to Training magazine's most popular Certificate Programs. Get the training you need from the comfort of your office – no travel required! Register early and save $150.
“Education doesn’t necessarily change behavior,” believes Charlotte Blank, chief behavioral officer for marketing and advertising firm Maritz. “Our environment, however, has an enormous effect on our behavior. Therefore, we can use policies and systems to nudge us in the right direction.”
Such an approach looks forward, simplifying the environment to remove barriers before they deter learning and allowing a company to fine-tune its course content and integrate personalization into module-based learning.
Nearly 50 percent of Tenaris’s white collar employees indicated on two separate surveys in two years that their performance reviews were not helping improve their job performance. In response, Tenaris implemented the Feedback Actions Campaign to improve the annual performance evaluation process for more than 7,000 employees.
Sixty-seven percent of employees report that more than half of the meetings they attend are of no value, according to a recent study. Apparently, we’ve cured many diseases, but not one for the common meeting.
When people become comfortable questioning and challenging assumptions about work, it often becomes clear that redesigning the work—doing it in a new way than was originally specified—is often the best option.
As you move your programs to the virtual classroom, start by making sure your instructional designers are virtually competent. Then, task your trainers with the following goal: facilitate virtual classroom learning experiences that meet or exceed the learning outcomes expected in a traditional face-to-face experience.
A partnership with speech analytics company CallMiner has helped contact center provider Afni harness the power of big data, become more effective in coaching its agents, and identify opportunities for targeted training.
Quality is almost always harder to monitor and measure than productivity. Tracking quality requires regular auditing of work product, close attention to the details, and plenty of subjective judgment calls.