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“Education doesn’t necessarily change behavior,” believes Charlotte Blank, chief behavioral officer for marketing and advertising firm Maritz. “Our environment, however, has an enormous effect on our behavior. Therefore, we can use policies and systems to nudge us in the right direction.”
Such an approach looks forward, simplifying the environment to remove barriers before they deter learning and allowing a company to fine-tune its course content and integrate personalization into module-based learning.
Only about 1 in 5 organizations do an above-average job with analytics that help link learning to organizational and individual performance, according to Brandon Hall Group’s 2017 Learning Analytics Study.
There’s ambiguity in a nod. There’s safety in it. There’s opportunity for clarification, even deniability. But when you tell someone what you think, you become accountable for your thoughts, and there is vulnerability in this accountability.
The What Matters?! framework is a human technology for helping people thrive in complex times. It provides a foundation for conscious and intentional living amidst the overstimulation of today’s world.
Every performance management process should be fluid and adaptable. Gradually working toward a working environment that makes the most out of employees’ strengths is the best way to excel in the long term.