Learn More About the Training Top 125
 
Training magazine’s Training Top 125 Award winners are the organizations with the most successful learning and development programs in the world. Download the 2020 Training Top 125 application today!

Training magazine’s TechLearn Conference (TLC), formerly Online Learning Conference, is designed for learning and development professionals who want to leverage the latest in learning re

TechLearn 2019 is designed for learning and development professionals who want to leverage the latest in learning research and training technologies to improve workplace performance.
Live + Online

Training Live + Online Certificate Programs are available exclusively online, and fit around your busy schedule, while still providing the professional know-how and in-depth content you've come to expect from Training magazine.

Training Live + Online Certificate Programs are available exclusively online, and fit around your busy schedule, while still providing the professional know-how and in-depth content you've come to expect from Training magazine and Training magazine Events. Register early and save $150!

Like Virginia and Michigan, more and more U.S. states these days are turbocharging their workforce development initiatives, partnering with both educational systems and employers to ensure there are enough skilled workers to keep their economies growing.

Build Virginia

More and more states are launching major workforce development initiatives to grow their talent.

My father, management expert Ken Blanchard, recently celebrated his 80th birthday and released the newly revised third edition of the bestselling “Leading at a Higher Level.” As a part of the review and revision process, we checked in on some of the assumptions we have been making about good leadership to see if they still hold true.

The latest research shows how critical it is for organizations to have managers who are prepared to be positive leaders—managers who actively encourage productivity, engagement, commitment, and performance.

Nothing was noticeably wrong when energy utility consulting firm E Source launched its culture survey in 2017. “We weren’t trying to fix anything,” recalls VP of Operations Kym Wootten. Yet, it turns out that things actually did need fixing. The survey revealed gaps between employees’ ideal corporate culture and the E Source culture.

A look at what organizations can do to help employees love their work and propel themselves and their companies to success.

Learn More About the Training Top 125
Live + Online

Sponsored...

INDUSTRY INSIGHT: LEADING STRATEGIC MEETINGS

You wouldn’t continually allow people to steal your laptop, mobile phone or desk chair so why are we so loose with our time? Start treating meeting and teleconference time with the precision and discipline of a financial budget and you’ll see effectiveness and productivity skyrocket.

Learn more...

This Industry Insight article is provided by Rich Horwath, CEO of the Strategic Thinking Institute.

How to Repair a Damaged Relationship

By Travis Bradberry, Ph.D. Conflict is a normal part of two people with different needs, interests, and motivations coming together. It’s how conflict is handled that determines the quality and ultimate success of a relationship. Researchers at the University of Washington (the same researchers who can predict the future success of a relationship with 93 percent accuracy) have discovered that successful relationships address conflict using a single technique-one so effective at addressing conflict that it’s called a repair. Repair

Client Service Cycle Training at Grant Thornton

Grant Thornton LLP describes “distinctive client service” as its calling card. Yet with 4,200 accounting professionals in six service lines supporting diverse industries, delivering consistent client service was challenging. In response, Grant Thornton created the Client Service Cycle (CSC), a well-defined, repeatable, six-step process for developing relationships and delivering value. Here is how the firm put this program together, including the results it generated:

Events to Remember

By Kristen Coulter, Director of Communication, JP Horizons Business leaders often attend a professional development seminar, write down some notes in a binder, put it on a shelf when they return to the office, and get back to the daily grind. It’s a situation that costs companies money without producing many results.

Break Your Own Rules: Proceed Until Apprehended

By Jill Flynn, Kathryn Heath, and Mary Davis Holt There are plenty of instances in life when proper protocol entails obeying the rules. However, there are many othertimes when you need to give yourself the green light to proceed. Being bold and resolute takes practice. The best way to add assertiveness to your repertoire is by looking for opportunities to flex your muscles. Here are some hints to help you proceed until apprehended:

Ethical Lessons from the Penn State Case

By Darnell Lattal, Ph.D., CEO and President, Aubrey Daniels International (ADI) Penn State’s story of bad decisions and bad behavior sparked a national debate about personal moral conduct and the school’s perceived institutional failure to do the right thing. There were tremendous failures of judgment, of action, and of inaction. Since none of us are immune from acting unethically, what can we do to ensure our workplaces are not caught in our own failures of judgment, of action, and of inaction?

Hidden Costs of Temporary Workers

By Randall Hatcher During the early days of temporary staffing in the 1960s and ’70s, most companies turned to this option on a short-term, project, or seasonal basis only. As they started to increase their number of temporary workers, the enormous cost savings caught the attention of the number crunchers. Before long, some “temporary” jobs were lasting two, three, or five years, and others would end only if the business folded.

Domestic Violence Contributes to Workplace Violence

By Rich Cordivari, Vice President of National Accounts Business Development, AlliedBarton Security Services Violence in the home can lead to violence in the workplace. Employees are at risk for facing workplace violence where they, or their co-workers, are experiencing domestic violence situations. A violent spouse or significant other can come to the workplace to check up on, harass, threaten, or act out against their partner.

Developing Community Support

By Hank Moore, Corporate Strategist Everyone needs a friend to speak on their behalf. Especially when things get tough, it’s nice to have someone to count on. Companies—like individuals—must bank support. Times to call for endorsements inevitably arise. The time to build bridges is today...not when crisis strikes. In selling goods and services, third-party support may include past and present clients, suppliers, and industries affected by your customers.

Supercompetent Speaking: Breaking the Ice

By Laura Stack, MBA, CSP Connecting with your listeners can be the hardest part of presenting, especially if they don’t already know you. They might come into your presentation thinking, “Oh, boy, another dull speech.” Or they may feel alone, out of place, or unprepared for the experience. Worse, if your session is mandatory, and they have “better” things to do, they might even feel a little hostility toward you.

The Boss as a Mentor

By Jeff Kortes, President, Human Asset Management LLC

When Did Robots Take Over Customer Service?

By Scott T. Merrick Training Account Manager Signature Worldwide On a recent trip to a well-known big-box retailer, I noticed with much pleasure a small child goading his mom into letting him scan their purchases through the self-service checkout. All I could think of was as a child I would have loved this, and now as an adult I was equally intrigued, so I went to one of the available self-serve kiosk and followed the instructions.

UPS Tranforms Its Talent and Performance Management Process

By Margery Weinstein Over the last few years, UPS has transformed its Talent Management and Performance Management Process to align job models and leadership competencies to attract, develop, retain, and reward its future leaders. In late 2009, the company implemented training to all U.S. full-time management to give them a clear understanding of why the changes were made, demonstrate the link between performance and pay, and to help everyone identify their skill gaps and areas of strength.

Maximizing Learning Transfer

By Raed S. Haddad, Senior Vice President, Global Delivery Services, ESI International It’s not just what you know; it’s how you use what you know. Attending a training class without proper post-course knowledge application and integration is a futile, yet common practice. In fact, a recent study shows that organizations estimate a high level of learning transfer to the workplace, but the reality does not bear that estimate out.

Bust Out of Recession Mode—How to Rally the Troops

By Mike Noble, Managing Partner, Camden Consulting Group Leaders must be able to help their employees see the possibility and promise of what is to come, while making peace with the past. A company can’t succeed unless its employees are invested in its success, and they need to get into the right mindset. An organization’s leadership team must have the ability to motivate and inspire. Here’s what leaders need to do to rally their troops and get them excited about the future:

Effective Leadership Coaching Starts with the Right Culture

By Michael Stewart, Managing Partner, Work Effects One area of human resources that has grown considerably in recent years is leadership coaching. Coaching leaders isn’t about teaching a leader to do the things they already know how to do but just a bit better. It is about putting the ball in the hands of their teammates and guiding them to victory.

Maintain Workstation Posture

By Michael Rich Millions of people each year sit in front of a computer with an arched back, crooked neck, and other poor posture habits. While many may view the threat of ergonomic-related injury as some type of a fairy tale, the potential for injury from repeated muscle stress is a scientific fact. To help protect your workers and ensure their productivity, follow these simple tips when at a computer workstation:

Pages

Top 125 Countdown

Seiko

Training Top 125

Applying for the Training Top 125 can showcase your training effectiveness and help L&D earn a seat at the executive decision-making table. Learn more...

Digital Issue

Click above for Training Magazine's
current digital issue

Training Live + Online Certificate Programs

Now You Can Have Live Online Access to Training magazine's Most Popular Certificate Programs! Click here for more information.

Emerging Training Leaders

Company Assets

People are an organization’s most valuable asset,” the saying goes.

Rising Stars

The 2016 Emerging Training Leaders are leading lights at their organizations, shining examples of how strategic-minded, results focused, and people-oriented Learning and Development (L&D) profe

ISA Directory

Twitter