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“Education doesn’t necessarily change behavior,” believes Charlotte Blank, chief behavioral officer for marketing and advertising firm Maritz. “Our environment, however, has an enormous effect on our behavior. Therefore, we can use policies and systems to nudge us in the right direction.”
Such an approach looks forward, simplifying the environment to remove barriers before they deter learning and allowing a company to fine-tune its course content and integrate personalization into module-based learning.
While most managers take a passive approach to hearing ideas (e.g., “My door is always open”), Courageous Questions require leaders to ask with intention about specific issues and with the humility to acknowledge improvement is possible.
Architects, businesses, and real estate professionals are evaluating long-term impacts from the pandemic shutdown—and some have even begun exploring new concepts and designs for the post-recovery office.
We must educate ourselves on the dynamics that drive change. Change ultimately can help our companies grow in a more sustainable way and enable us to develop much closer, more meaningful relationships with our customers and employees.
It is the manager’s duty to make feel new hires comfortable in the company’s environment. Managers need to inspire a high level of accountability, build positive feedback loops, and monitor employees progress toward hitting dedicated key performance indicator benchmarks.