Training magazine’s Training Top 125 Award winners are the organizations with the most successful learning and development programs in the world.

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INDUSTRY SOLUTIONS: Meet Tazneen Kasem, Director of Product Management, CompTIA

 

Tell us about yourself and your role at CompTIA?

Over the last 20 years, I have spent much of my career in learning and development and creating customized training solutions. For many years, I was involved in business development and also enjoyed time as an eLearning consultant for staff development. I worked with international organizations and local workforce development agencies to build custom training solutions for their learners.

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How to Repair a Damaged Relationship

By Travis Bradberry, Ph.D. Conflict is a normal part of two people with different needs, interests, and motivations coming together. It’s how conflict is handled that determines the quality and ultimate success of a relationship. Researchers at the University of Washington (the same researchers who can predict the future success of a relationship with 93 percent accuracy) have discovered that successful relationships address conflict using a single technique-one so effective at addressing conflict that it’s called a repair. Repair

Client Service Cycle Training at Grant Thornton

Grant Thornton LLP describes “distinctive client service” as its calling card. Yet with 4,200 accounting professionals in six service lines supporting diverse industries, delivering consistent client service was challenging. In response, Grant Thornton created the Client Service Cycle (CSC), a well-defined, repeatable, six-step process for developing relationships and delivering value. Here is how the firm put this program together, including the results it generated:

Events to Remember

By Kristen Coulter, Director of Communication, JP Horizons Business leaders often attend a professional development seminar, write down some notes in a binder, put it on a shelf when they return to the office, and get back to the daily grind. It’s a situation that costs companies money without producing many results.

Break Your Own Rules: Proceed Until Apprehended

By Jill Flynn, Kathryn Heath, and Mary Davis Holt There are plenty of instances in life when proper protocol entails obeying the rules. However, there are many othertimes when you need to give yourself the green light to proceed. Being bold and resolute takes practice. The best way to add assertiveness to your repertoire is by looking for opportunities to flex your muscles. Here are some hints to help you proceed until apprehended:

Ethical Lessons from the Penn State Case

By Darnell Lattal, Ph.D., CEO and President, Aubrey Daniels International (ADI) Penn State’s story of bad decisions and bad behavior sparked a national debate about personal moral conduct and the school’s perceived institutional failure to do the right thing. There were tremendous failures of judgment, of action, and of inaction. Since none of us are immune from acting unethically, what can we do to ensure our workplaces are not caught in our own failures of judgment, of action, and of inaction?

Hidden Costs of Temporary Workers

By Randall Hatcher During the early days of temporary staffing in the 1960s and ’70s, most companies turned to this option on a short-term, project, or seasonal basis only. As they started to increase their number of temporary workers, the enormous cost savings caught the attention of the number crunchers. Before long, some “temporary” jobs were lasting two, three, or five years, and others would end only if the business folded.

Domestic Violence Contributes to Workplace Violence

By Rich Cordivari, Vice President of National Accounts Business Development, AlliedBarton Security Services Violence in the home can lead to violence in the workplace. Employees are at risk for facing workplace violence where they, or their co-workers, are experiencing domestic violence situations. A violent spouse or significant other can come to the workplace to check up on, harass, threaten, or act out against their partner.

Developing Community Support

By Hank Moore, Corporate Strategist Everyone needs a friend to speak on their behalf. Especially when things get tough, it’s nice to have someone to count on. Companies—like individuals—must bank support. Times to call for endorsements inevitably arise. The time to build bridges is today...not when crisis strikes. In selling goods and services, third-party support may include past and present clients, suppliers, and industries affected by your customers.

Supercompetent Speaking: Breaking the Ice

By Laura Stack, MBA, CSP Connecting with your listeners can be the hardest part of presenting, especially if they don’t already know you. They might come into your presentation thinking, “Oh, boy, another dull speech.” Or they may feel alone, out of place, or unprepared for the experience. Worse, if your session is mandatory, and they have “better” things to do, they might even feel a little hostility toward you.

The Boss as a Mentor

By Jeff Kortes, President, Human Asset Management LLC

When Did Robots Take Over Customer Service?

By Scott T. Merrick Training Account Manager Signature Worldwide On a recent trip to a well-known big-box retailer, I noticed with much pleasure a small child goading his mom into letting him scan their purchases through the self-service checkout. All I could think of was as a child I would have loved this, and now as an adult I was equally intrigued, so I went to one of the available self-serve kiosk and followed the instructions.

UPS Tranforms Its Talent and Performance Management Process

By Margery Weinstein Over the last few years, UPS has transformed its Talent Management and Performance Management Process to align job models and leadership competencies to attract, develop, retain, and reward its future leaders. In late 2009, the company implemented training to all U.S. full-time management to give them a clear understanding of why the changes were made, demonstrate the link between performance and pay, and to help everyone identify their skill gaps and areas of strength.

Maximizing Learning Transfer

By Raed S. Haddad, Senior Vice President, Global Delivery Services, ESI International It’s not just what you know; it’s how you use what you know. Attending a training class without proper post-course knowledge application and integration is a futile, yet common practice. In fact, a recent study shows that organizations estimate a high level of learning transfer to the workplace, but the reality does not bear that estimate out.

Bust Out of Recession Mode—How to Rally the Troops

By Mike Noble, Managing Partner, Camden Consulting Group Leaders must be able to help their employees see the possibility and promise of what is to come, while making peace with the past. A company can’t succeed unless its employees are invested in its success, and they need to get into the right mindset. An organization’s leadership team must have the ability to motivate and inspire. Here’s what leaders need to do to rally their troops and get them excited about the future:

Effective Leadership Coaching Starts with the Right Culture

By Michael Stewart, Managing Partner, Work Effects One area of human resources that has grown considerably in recent years is leadership coaching. Coaching leaders isn’t about teaching a leader to do the things they already know how to do but just a bit better. It is about putting the ball in the hands of their teammates and guiding them to victory.

Maintain Workstation Posture

Millions of people each year sit in front of a computer with an arched back, crooked neck, and other poor posture habits. While many may view the threat of ergonomic-related injury as some type of a fairy tale, the potential for injury from repeated muscle stress is a scientific fact.

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The 2016 Emerging Training Leaders are leading lights at their organizations, shining examples of how strategic-minded, results focused, and people-oriented Learning and Development (L&D) profe

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