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“Education doesn’t necessarily change behavior,” believes Charlotte Blank, chief behavioral officer for marketing and advertising firm Maritz. “Our environment, however, has an enormous effect on our behavior. Therefore, we can use policies and systems to nudge us in the right direction.”
Such an approach looks forward, simplifying the environment to remove barriers before they deter learning and allowing a company to fine-tune its course content and integrate personalization into module-based learning.
Staff turnover, elevated sickness absence rates, and reduced output found among psychologically distressed workers yield substantial business costs. In the years to come, workplace programs that can be shown to enhance employees’ psychological well-being and behavioral functioning will come to be viewed less as an indulgence and more as an investment with considerable cost-saving potential.
People who both successfully manage change share two dominant characteristics:
perspective and priorities. One healthy and smart perspective in this changing world is to always be ready for surprises. As we peer into the future, the only sure prediction we can make is: We will be surprised. And how boring would life be if we weren’t?
When Baylor’s newest hospital in McKinney, TX, opened its doors, the Emergency Department (“E.D.”) volume was 40 percent higher than expected. This led to longer E.D. wait and hospital discharge times, and low patient satisfaction. In response, the McKinney team implemented Service Care Bundle Training, which was conducted by leaders during staff meetings and via recorded Webinars.
The quality, speed, and execution of key decisions is the source of value creation in a matrix, and structures and processes can enable or inhibit this. As such, it can be helpful to focus attention on four factors and how they affect decision effectiveness in a matrix: purpose, governance, culture, and operations.
Effective leaders understand their people. They provide a firm foundation of expectations from the outset of a mission. They take steps to “get the word out” to everyone. They provide clear direction and follow-up as appropriate. They embrace the power of innovation in their teams. Above all, they take care of their people.
Small group presentations are common and may include training seminars and workshops, pitches to new clients, sales presentations, business proposals, reports to management, and project updates to your colleagues or clients. You’re usually standing just a few feet away from your audience members, which means you must always keep in mind that what works in the ballroom may not work in the boardroom.
Kforce is a professional staffing and solutions firm that specializes in hiring for financial, accounting, health-care, technology, and government organizations. To place consultants with its clients faster, Kforce implemented Adobe EchoSign, an automated electronic signature and Web contracting solution, to speed up the contracting process and place job-seekers with more efficiency and speed.
What happens to seemingly intelligent people when it comes to writing e-mails or engaging in any kind of electronic communications? They say and do things they would tell their employees, colleagues, friends, and loved ones never to do. And they get caught. And the consequences can be (and have been) devastating.
Traditional learning and development often relies upon transfer of learning measures, and leaders in L&D constantly are extrapolating all available metrics to determine levels of business impact or ROI.
If you are reading this in North America, chances are you’ve been buffeted by some unusually forceful weather in recent weeks and months. Flooding rains, raging blizzards, gusting winds, and frigid temperatures—extreme weather seems to have become the norm this winter.
I'm an optimist by nature. I might worry, but deep inside I expect things to work out. If not immediately, then a little later. But if anything were to change my nature, it might be the sorry progress of e-learning. It seems we are increasingly tolerant of making poor use of the learner's time and potential.
Technologies such as the printing press and the steam engine were catalysts in creating step changes in the societal, political, and economic landscapes of their respective eras. Today, we find ourselves in the midst of a particularly prolonged period of instability as worldwide adoption of disruptive innovations such as the Web browser, social media, and the smart phone have converged to create a global digital nervous system that is profoundly redefining how we connect, communicate, coordinate, collaborate, and take collective action.
I was having brunch recently with the former VP of sales for one of the world’s most prestigious and elegant hotels, which is based in Singapore. As we got to talking, he mentioned that he was asked to be the VP of sales for a brand new hotel that was considered one of the top hotels in the world. I mentioned that one of the areas I work in is the training and development of expatriates for international assignments. His reaction was one I have heard more than 50 times: “I wish I had known you before I went to Asia.”
A country famous for its islands, forests, and fjords, Norway never ceases to amaze the world, especially during the Winter Olympics. Her graceful athletes usually win countless gold medals based on their great skill and connection to the land. This country has a population of approximately 5 million and is blessed with natural resources. Your organization will benefit greatly by doing business in this Scandinavian paradise. Building your training capacity here can benefit your company in myriad ways.