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What do you do when your biggest learning, networking, and inspiration- sparking event of the year is interrupted by a global pandemic? It’s a thought that would have seemed ridiculously far-fetched just a year ago. Now, it’s one that nearly every organization, keynote speaker, and Training professional has had to grapple with.

ISA’s first-ever virtual Annual Business Retreat helped members rethink not just how they deliver training but also what their businesses and people need to be able to thrive in these extraordinary times—and into the future.

You may have employees who have been with your organization for decades. They have a record of accomplishment, are well liked, and a great value to the company. The problem is your workforce needs are shifting.

How to upskill and reskill employees to rocket them into the new world of work.

With distance learning surging during the pandemic’s stay-at-home orders, many organizations leaned on their learning management systems (LMSs) to provide access to training. So what’s next for the LMS?

Classroom training isn’t just a lectern and whiteboard anymore. Even before COVID-19 struck, corporate classrooms were being turned upside down and inside out to reflect the many ways individuals learn.

For three Training Top 10 Hall of Famers, the future of classroom training is all about architecting development experiences and optimizing the learning environment.

Versatility: The Engine of Success

Versatility is the ability to recognize differences in communication preferences and to adapt to make others more open and receptive—creating more effective and productive relationships.

CallMiner at Afni

A partnership with speech analytics company CallMiner has helped contact center provider Afni harness the power of big data, become more effective in coaching its agents, and identify opportunities for targeted training.

One Theory About What Causes ADD

Do you have to be staring at your phone every time you have an idle moment, or are you compelled to reach for it because that’s what you’ve trained yourself to do?

Feedback Schmeedback

Contrary to popular belief, people don’t do better just because you tell them they’re doing something wrong. Some things to consider before you offer feedback.

Florida Blue’s Curtain Call Program

The annual Curtain Call Program provides an opportunity for Florida Blue sales representatives to demonstrate their ability to conduct strategic and consultative sales discussions with agents, brokers, and clients.

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