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“Education doesn’t necessarily change behavior,” believes Charlotte Blank, chief behavioral officer for marketing and advertising firm Maritz. “Our environment, however, has an enormous effect on our behavior. Therefore, we can use policies and systems to nudge us in the right direction.”
Such an approach looks forward, simplifying the environment to remove barriers before they deter learning and allowing a company to fine-tune its course content and integrate personalization into module-based learning.
To be successful in today’s dynamic business environment, leaders must work toward building relevance; managing business fundamentals with a balanced approach; and guiding employees through open, two-way communication.
Until leaders can understand the mechanism of action—the reason people do what they do—it is difficult for them to understand and identify how effective they are, how effective they could be, and what they need to do to improve.
Channel incentive programs rest on the simple idea that people are more likely to perform the desired behavior when they are positively incentivized, i.e., they stand to benefit in some manner, or otherwise improve their current status, by behaving in the desired manner.
Today, many, if not most, companies have been downsized so that departments in which the boss is a participant, rather than just a planner, are much more common. In this kind of arrangement, is it still appropriate and necessary to have one person known as the boss?
In Brandon Hall Group’s 2014 Performance Management Study, 88 percent of 223 responding organizations have a performance management strategy, yet 71 percent say their current approach to performance management needs improvement, even reinvention.
Collaborating with store and pharmacy operations to gather data and insights on customer needs, operational metrics, and learner audiences, six designers in just six months developed a 12-week curriculum to engage and educate thousands of Walgreens team members on new Well Experience behaviors, roles, technologies, products, and processes/procedures.