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What do you do when your biggest learning, networking, and inspiration- sparking event of the year is interrupted by a global pandemic? It’s a thought that would have seemed ridiculously far-fetched just a year ago. Now, it’s one that nearly every organization, keynote speaker, and Training professional has had to grapple with.

ISA’s first-ever virtual Annual Business Retreat helped members rethink not just how they deliver training but also what their businesses and people need to be able to thrive in these extraordinary times—and into the future.

You may have employees who have been with your organization for decades. They have a record of accomplishment, are well liked, and a great value to the company. The problem is your workforce needs are shifting.

How to upskill and reskill employees to rocket them into the new world of work.

With distance learning surging during the pandemic’s stay-at-home orders, many organizations leaned on their learning management systems (LMSs) to provide access to training. So what’s next for the LMS?

Classroom training isn’t just a lectern and whiteboard anymore. Even before COVID-19 struck, corporate classrooms were being turned upside down and inside out to reflect the many ways individuals learn.

For three Training Top 10 Hall of Famers, the future of classroom training is all about architecting development experiences and optimizing the learning environment.

Ethical Lessons from the Penn State Case

By Darnell Lattal, Ph.D., CEO and President, Aubrey Daniels International (ADI) Penn State’s story of bad decisions and bad behavior sparked a national debate about personal moral conduct and the school’s perceived institutional failure to do the right thing. There were tremendous failures of judgment, of action, and of inaction. Since none of us are immune from acting unethically, what can we do to ensure our workplaces are not caught in our own failures of judgment, of action, and of inaction?

Hidden Costs of Temporary Workers

By Randall Hatcher During the early days of temporary staffing in the 1960s and ’70s, most companies turned to this option on a short-term, project, or seasonal basis only. As they started to increase their number of temporary workers, the enormous cost savings caught the attention of the number crunchers. Before long, some “temporary” jobs were lasting two, three, or five years, and others would end only if the business folded.

Domestic Violence Contributes to Workplace Violence

By Rich Cordivari, Vice President of National Accounts Business Development, AlliedBarton Security Services Violence in the home can lead to violence in the workplace. Employees are at risk for facing workplace violence where they, or their co-workers, are experiencing domestic violence situations. A violent spouse or significant other can come to the workplace to check up on, harass, threaten, or act out against their partner.

The Boss as a Mentor

By Jeff Kortes, President, Human Asset Management LLC

Supercompetent Speaking: Breaking the Ice

By Laura Stack, MBA, CSP Connecting with your listeners can be the hardest part of presenting, especially if they don’t already know you. They might come into your presentation thinking, “Oh, boy, another dull speech.” Or they may feel alone, out of place, or unprepared for the experience. Worse, if your session is mandatory, and they have “better” things to do, they might even feel a little hostility toward you.

Developing Community Support

By Hank Moore, Corporate Strategist Everyone needs a friend to speak on their behalf. Especially when things get tough, it’s nice to have someone to count on. Companies—like individuals—must bank support. Times to call for endorsements inevitably arise. The time to build bridges is today...not when crisis strikes. In selling goods and services, third-party support may include past and present clients, suppliers, and industries affected by your customers.

When Did Robots Take Over Customer Service?

By Scott T. Merrick Training Account Manager Signature Worldwide On a recent trip to a well-known big-box retailer, I noticed with much pleasure a small child goading his mom into letting him scan their purchases through the self-service checkout. All I could think of was as a child I would have loved this, and now as an adult I was equally intrigued, so I went to one of the available self-serve kiosk and followed the instructions.

UPS Tranforms Its Talent and Performance Management Process

By Margery Weinstein Over the last few years, UPS has transformed its Talent Management and Performance Management Process to align job models and leadership competencies to attract, develop, retain, and reward its future leaders. In late 2009, the company implemented training to all U.S. full-time management to give them a clear understanding of why the changes were made, demonstrate the link between performance and pay, and to help everyone identify their skill gaps and areas of strength.

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