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What do you do when your biggest learning, networking, and inspiration- sparking event of the year is interrupted by a global pandemic? It’s a thought that would have seemed ridiculously far-fetched just a year ago. Now, it’s one that nearly every organization, keynote speaker, and Training professional has had to grapple with.

ISA’s first-ever virtual Annual Business Retreat helped members rethink not just how they deliver training but also what their businesses and people need to be able to thrive in these extraordinary times—and into the future.

You may have employees who have been with your organization for decades. They have a record of accomplishment, are well liked, and a great value to the company. The problem is your workforce needs are shifting.

How to upskill and reskill employees to rocket them into the new world of work.

With distance learning surging during the pandemic’s stay-at-home orders, many organizations leaned on their learning management systems (LMSs) to provide access to training. So what’s next for the LMS?

Classroom training isn’t just a lectern and whiteboard anymore. Even before COVID-19 struck, corporate classrooms were being turned upside down and inside out to reflect the many ways individuals learn.

For three Training Top 10 Hall of Famers, the future of classroom training is all about architecting development experiences and optimizing the learning environment.

I’m Happy You Made a Mistake

By Mary Hladio, Founder and President Ember Carriers Leadership Group Minor mistakes in the workplace can be something such as overwriting a file that does not affect others but wasted your time rebuilding; major mistakes are those that affect others or the bottom line, such as overwriting the only copy of a customer database.

Siemens USA Revamps Its Recognition Program

By Mike Ryan, Senior Vice President, Marketing & Strategy, Madison Performance Group Creating and implementing a successful large-scale employee recognition program in the workplace can be a challenge in any environment. Inherently, obstacles can be more complex within a self-governing business structure. Siemens USA—with 60,000 employees in all 50 states and Puerto Rico—recognized the need for a company-wide program that balanced its business autonomy with enhanced corporate-level visibility, oversight, and control requirements.

Asia’s Contribution to EI: The Power of Paradox

By Sebastien Henry “Asian thinking doesn’t ignore paradoxes: It turns them into harmony, as both parts of the paradox can be reconciled. This ability to reconcile paradoxes proves very useful when it comes to emotional intelligence, as it means that we don’t have to compromise.” One of my previous bosses, the international director based at the headquarters of my firm in Europe, would often say: “Chinese people are really unnecessarily complicated.”

Supercompetent Speaking: Pre-Presentation Preparations

By Laura Stack, MBA, CSP, NSA President Good presenters spend time preparing for speeches, both in the long and short terms. Earlier columns have reviewed long-term preparation; in this article, let’s discuss the practical steps you can take immediately before an event to maximize impact and value for the audience. As your presentation comes down to the wire, keep these tips in mind:

Trainer vs. Mentor

By Joe Lipham, Training Account Manager, Signature Worldwide One morning while working in my former position as a human resource director for a resort, I was finishing my daily coffee run when my front-office manager, Kate, approached me. She was relatively new in her position and usually was full of ideas and had lots of energy—she was ready to make her mark on the organization! Unfortunately, I could see on this occasion that she was looking a little down.

Values? What For?

By Thierry Wellhoff In the corporate environment, the subject of values often is viewed either with mistrust—and there have been many cavils, at times exaggerated—or with a zeal that may induce dizzying hopes, or end in bitter disappointment.

Continual Training…Continual Growth

By Jeff Kortes, President, Human Asset Management LLC Who should be responsible for the training and growth of an employee? Ultimately, the responsibility lies with the employee. But it also lies with several others, as well. The immediate supervisor and the organization itself also have an obligation to provide opportunities and encourage an employee to grow. Can an employee grow in a non-supportive environment? Absolutely. But it is much harder.

Evaluating Training Providers

By Hank Moore, Corporate Strategist Everyone talks about the benefits of training, but it’s important to identify these benefits in your organization. Then, when you are ready to look at potential training providers, you will know exactly what you should expect to receive from them. Below are the seven biggest benefits of training, followed by tips for selecting and evaluating training providers. 7 Biggest Benefits of Training

Learning From Customers

By Tim Ogilvie and Jeanne Liedtka Want the biggest bang for your growth investment dollar? Dave Jarrett, a partner at the consulting firm Crowe Horwath, is happy to share his philosophy: involve the customer very early in the process. Here’s what Dave told us recently:

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