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What do you do when your biggest learning, networking, and inspiration- sparking event of the year is interrupted by a global pandemic? It’s a thought that would have seemed ridiculously far-fetched just a year ago. Now, it’s one that nearly every organization, keynote speaker, and Training professional has had to grapple with.

ISA’s first-ever virtual Annual Business Retreat helped members rethink not just how they deliver training but also what their businesses and people need to be able to thrive in these extraordinary times—and into the future.

You may have employees who have been with your organization for decades. They have a record of accomplishment, are well liked, and a great value to the company. The problem is your workforce needs are shifting.

How to upskill and reskill employees to rocket them into the new world of work.

With distance learning surging during the pandemic’s stay-at-home orders, many organizations leaned on their learning management systems (LMSs) to provide access to training. So what’s next for the LMS?

Classroom training isn’t just a lectern and whiteboard anymore. Even before COVID-19 struck, corporate classrooms were being turned upside down and inside out to reflect the many ways individuals learn.

For three Training Top 10 Hall of Famers, the future of classroom training is all about architecting development experiences and optimizing the learning environment.

Developing Emotional Intelligence

By Dr. Daniel Goleman You may have heard that we’re born with a huge amount of brain cells, and then we lose them steadily until we die. Now, the good news: That’s neuromythology.

3 Keys to Effective Safety Training

By Michael Rich Safety training is an important part of any business. It helps to protect your company from costly injuries and keep employees safe. However, effective training consists of more than locking your employees in a closet and forcing them to watch a video. It needs to include interaction, be engaging, and, most of all, effectively deliver the intended message. Follow these three tips to ensure an effective safety training program:

Mobile Apps and Training

By Mark Scullard, Director, Research, and Jeffrey Sugerman, President and CEO, Inscape Publishing

You Can’t Want Anything

By David Intrator, president, The Creative Organization A few years before his death in 2004, Charlie Rose interviewed Henri Cartier-Bresson at his home in Paris. For years, Carier-Bresson had been recognized as one of the greatest photographers of his time, having produced an uncanny amount of photographic masterpieces. Rose was curious as to how Cartier-Bresson went about his work. “What’s the secret?” Without missing a beat, Cartier-Bresson answered: “You can’t want anything. You just need to be receptive.”

Instructional Design: Results-Based vs. Results-Capable

By Joseph Gianni, CEO, 2logical “Change on a dime!” “We need to do more with less!” “Innovate!” These are the battle cries from the executive ranks to the troops, and in today’s business world, they are the reality we face virtually every day. This drive toward continuous innovation has rendered the traditional reactive method of people development—closing individual skill gaps that seem to stand in the way of results—obsolete.

Training Fact or Myth?

By Dan Cooper, CEO, ej4.com In doing research on the effectiveness of video-based e-learning media, I ran across some useful facts that are commonly quoted on the Internet:

Equipping Contact Center Agents to Deliver Personal Service

By Matt McConnell, President and CEO,  Knowlagent “Wow! That automated attendant really delivered great service!” In an age of automation, how often do you hear a customer enthusiastically share a positive experience with a self-service or instant-service communication channel?

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