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“Education doesn’t necessarily change behavior,” believes Charlotte Blank, chief behavioral officer for marketing and advertising firm Maritz. “Our environment, however, has an enormous effect on our behavior. Therefore, we can use policies and systems to nudge us in the right direction.”
Such an approach looks forward, simplifying the environment to remove barriers before they deter learning and allowing a company to fine-tune its course content and integrate personalization into module-based learning.
In themed mentoring, participants often play both the mentor and mentee roles. They navigate a creative and open environment where they can achieve business goals, share knowledge, and make connections.
The quality of course content depends, somewhat, on how competent the subject matter expert is, but the rest is up to the curriculum author. However, the way of organizing and sequencing the content, its delivery and presentation, can be predefined in a standard way.
While most managers take a passive approach to hearing ideas (e.g., “My door is always open”), Courageous Questions require leaders to ask with intention about specific issues and with the humility to acknowledge improvement is possible.