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Leader and Social Media

Most of your employees are familiar with at least one social media site, whether that’s Facebook, Instagram, Twitter, Snapchat, LinkedIn, or another. Understanding how to use these platforms to build relationships with new and prospective customers—and even colleagues—is essential these days.

Social media is more than a collaboration and marketing tool; it also can be a tool to develop leaders.

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This year, the youngest of the Baby Boomer leaders will turn 61, and simple demographics assures that the need to replace the exodus of these aging leaders will accelerate rapidly over the next four to six years.

And is your organization doing enough to develop them?

New L&D Leaders

Set yourself up for success by learning from peers who have already been there.

Learn More About the Training Top 125
Leader and Social Media
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New L&D Leaders

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INDUSTRY INSIGHT: STRATEGIC ONBOARDING—HELP NEW HIRES BELONG AND DELIVER RESULTS

When new hires choose your company as “the one,” it’s a big deal for them and you. And it’s personal. There’s nothing they want more than to belong — to fit in, understand their role, learn the ropes, and add value to the organization right away.

Because it’s personal, one-size onboarding isn’t going to work. Organizations should look at the new hire onboarding process as a complete experience. In fact, onboarding should begin from the moment the candidate says, “Yes.” That means personalizing the offer letter and pre-boarding experience and creating more than a task checklist about workspaces, computers, and paperwork. Strategic onboarding rapidly engages enthusiastic new hires into the life of the organization and keeps them continuously engaged with every career move or transition.

Why is it so important to get onboarding right?

Learn more...

Put Culture First and Forever

By Robert Reiss and Jeff Fox There are three sustaining factors in business: winning culture, marketing, and innovation. That’s it. Three factors. Marketing is the identification, attraction, getting and keeping of okay customers. Innovation is creating new products, new ideas, new ways, new processes, new anything.

Leaders’ Decision-Making: A Blended Approach

By Dr. Jay McNaught, Senior Manager, Leadership Development, Pfizer Animal Health, and Cliff Hebard, Principal Consultant, Hebard & Associates Corporate Learning Systems, LLC Decision-making as a stand-alone leadership development topic seems to generate less interest—on the surface, at least—than other topics. One cause may be the persistent beliefs that decisions are made either (a.) logically or (b.) intuitively, but not both. On the contrary, research suggests that:

Don’t Just Say It, Convey It

By David Lapin The foundation of robust communication rests more on the ability to hear than on the capacity to speak. Communication is ineffective if it isn’t heard, no matter how eloquent the speech. As leaders, we need to hear our people, but equally important, we need to make sure the people we lead are hearing us. This applies on a day-to-day level, but is particularly important when having a serious conversation with an individual about his or her performance.

How-To: Journal the Journey

By Jason Womack, MEd, MA, Founder and CEO, The Jason Womack Company
We love to read about life. We talk about what happened, who’s doing what, and where people are going. One look at the newsstand in a bookstore or airport and the headlines of what people did compete for your attention!

Learning to Get the Most from a Performance Chain

By Chris LaVictoire Mahai
In the animal world, the food chain is the most critical driving force. In the business world, it’s the performance chain—defined as allthe tangibleand intangibleelements that have to move from the moment you trigger demand until you have cash in the bank; allthe ins and outs that have to work together and align to your target customer experience to drive the outcomes you want.

Onboarding as Part of Talent Management Strategy

Big or small, every company has to onboard new employees. Some organizations manage the process better than others. A select few take onboarding to the next level and integrate their onboarding program into their talent management process. The result of this integration is that onboarding becomes a key component of a company’s talent strategy.

Using 3-D Animated Video for Workforce Training

By Joelle Scheldorf Media designer Ruben Jauregui studies one of two widescreen computer displays on his desk. It shows an image of an industrial machine, dense with rollers, servomotors, and other mechanical components. “It’s called an Embosser,” Jauregui explains. “It’s used for combining two paper plies together. This model took me three weeks to make. It can take less, but this one was pretty complicated.”

Better Training Through Show, Not Tell

By Frank Ryle, PMP, Senior Trainer, International Institute for Learning, Inc. “You need to be able to show us and not tell us what we need to know.” This was probably the biggest tip I ever received early in my career as a corporate trainer in project management.

The Changing Face of Training

By Paul Glover When managers decide to train their employees, they are sometimes disappointed when their efforts fail. This happens because managers don’t always train employees on the skills that are most essential for moving the company forward.  

Where Are Your New Leaders Coming From?

By Michael Leimbach, Ph.D., Vice President of Global Research and Design, Wilson Learning Worldwide, and Barb Taruscio, Senior Consultant

Mission Impossible

By Guy L. Smith IV, Executive Vice President, Diageo North America, and the Diageo North America Corporate Relations Team How many times in your life has someone said to you, “You can’t do that; that’s impossible”? You just can’t do it!” A parent? A teacher? A coach? A colleague at work? Your boss? “It’s impossible to do that. No one has ever done that.” “You can never go faster than the speed of sound.” “Man cannot fly.”

What Business Acumen Can Do for You

By Kevin Cope, Founder, Acumen Learning Years ago a colleague of mine was consulting with a group of senior NASA managers at Cape Canaveral. He tried to explain, in simple terms, an organizational change strategy. The managers seemed confused. In an effort to clarify, he said, “Please don’t make this more complicated than it is. It’s not rocket science.” To which they sincerely answered, “We wish it were. We’d understand it better!”

Supercompetent Speaking: Before and After Tips

By Laura Stack, MBA, CSP As professional speakers, it’s our goal to implant our messages firmly in our listeners’ minds. But some research indicates that 90 percent of audience members forget every brilliant thing you uttered within 30 days. To use a computing analogy, if the speech’s underlying message doesn’t get written into long-term storage, then new experiences eventually crowd it out of the listener’s short-term memory buffer.

What Makes an Exceptional Leader?

By Dennis N.T. Perkins “For scientific discovery, give me Scott; for speed and efficiency of travel, give me Amundsen; but when disaster strikes and all hope is gone, get down on your knees and pray for Shackleton.” —Sir Edmund Hillary

Spin Doctor for Customer Service

By Dulce Gonell-Holderby, Training Account Manager Signature Worldwide Dealing with customer complaints is not fun. We all have been through an experience in which the customer was not a happy camper. So how do you prevent this unhappy customer from passing on their negative experience to their friends, family, and the world, especially since we are a society of technology and we share things at a moment’s notice?

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Top 125 Countdown

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Training Top 125

2017 Training Top 125 winners demonstrated a strong focus on effective training and employee development tied to corporate strategic goals and business impact.

From the Editor

While editing one of the articles, “Lessons for New L&D Leaders,” for this issue, I read something that struck a chord: “When meeting with peers and up-line colleagues, ask: ‘How can I help you

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Emerging Training Leaders

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Spring is—finally—in the air.

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