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“Change is not merely necessary to life—it is life.” —Alvin Toffler, author of “Future Shock”

L&D needs to be immersed in the organization’s strategic and operating priorities, so it can provide practical, meaningful programs that support and drive change.

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ISA SPOTLIGHT: $300 MILLION INVESTMENT IN DELOITTE UNIVERSITY PAYS DIVIDENDS

In a small Fort Worth suburb in North Texas, you’ll find a 700,000-squarefoot learning and development center called Deloitte University. DU, as it is known, represents a $300 million Deloitte commitment to develop leadership skills and incubate innovative solutions to complex business challenges worldwide.

More than 200,000 learners have passed through DU’s doors in Westlake, TX, since opening six years ago. The campus boasts 800 guest rooms and 32 classrooms and is an inspiring place to get away from daily tasks and focus on business innovation and leadership development. HR Certification Institute® (HRCI®) was the first outside organization to meet on campus in 2012 and has since held several board meetings there.

Today, the university offers courses that can help individuals earn professional certifications, including credentials offered by HRCI.

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Social Media Policy 101

By Heidi Carpenter, Fafinski Mark & Johnson, P.A. By the end of 2012, Facebook will be home to more than 1 billion users; Twitter will have registered 500 million-plus users; and YouTube will far surpass 4 billion views per day. These incredible numbers indicate social media will continue to shape the ways in which we communicate. The rise of social media also has transformed the landscape of the workplace.

Going on the E-Mail Offensive

By David Grossman, ABC, APR, Fellow PRSA, CEO, The Grossman Group E-mail is one of the most pervasive forms of communications in the workplace today. Pingdom.com estimates 107 trillion e-mails were sent in 2010, with an average of 294 billion sent a day. From our work with Fortune 100 companies and employees, we’re hearing more and more that employees are overloaded by e-mail, and it’s causing them stress.

4 Essential Rules for Emerging Leaders

By Sal Silvester Look at you—you’re a rising star! You’re smart and successful. People are taking real notice of how good you are in your job as an engineer, financial analyst, customer service representative, software developer, sales representative, or nurse. Life is sweet, but something is about to rock your world. You are about to get promoted.

Supercompetent Speaking: Emergency Speech Surgery

By Laura Stack, MBA, CSP You've prepared for weeks to dazzle an audience with your brilliant 45-minute speech at a big conference...and then…30 minutes before show time, an apologetic organizer approaches you. He explains that because they got a late start and an earlier speaker went on longer than expected (Mortal Speaker Sin), they can only spare you 20 minutes—so you’ll have to cut your speech short.

Mobile Content: The Big Picture

By Chad Udell Mobile learning is a large area unto itself. Just like e-learning, m-learning can be delivered in many different ways. E-learning delivery modes include traditional narrative and presentational learning delivery, scenario-based training, soft skills training, games, and software simulation. Although m-learning is less mature than e-learning, it, too, can be delivered via differing modes.

Getting Good Advice

By Hank Moore, Corporate Strategist Selecting the most appropriate consultant for your company—optimizing expertise—is the greatest challenge facing a decision-maker. It’s lonely at the top. Certain kinds of objective information cannot come from within your own camp. True expertise is a rare commodity, and the successful company utilizes it on the front end, rather than on the costly back end. There are the seven plateaus of advice given to business leaders, with No. 1 being the base level of advice and No. 7 being the most insightful:

Kaizen = Change for the Better

By Mark Graban andJoseph Swartz The word, “Kaizen,” is translated from Japanese in a number of ways, most simply as “change for the better.” Breaking down the word:

Developing Great Communication Skills

By Dean Brenner Have you ever been in the company of one of those rare souls who can clearly articulate a point? Have you ever met that person who can artfully harness a meeting by clearly stating what the group is struggling to express? Have you ever seen that person who walks onstage and absolutely owns the room the moment they open their mouth?

Planning Your Training Company’s Future

By Peter Yoon, Managing Director, Berkery, Noyes & Co., LLC It is never too early to start establishing concrete long-term goals for your company. For many C-level executives, this involves contemplating the eventual sale of their business. With the recent robust level of merger and acquisition (M&A) activity involving corporate and professional training companies, this seems to be an appropriate time to put what may be an unfamiliar process into proper perspective. What’s Happening   

Turning Check-In into a Second Chance

By Kristy Westfall Moyer, Training Account Manager, Signature Worldwide Do we ever get a second chance to make a first impression? Are first impressions the only ones that count? Have you ever realized that you judged a person or situation completely wrong at first? Moreover, what if what you were certain was an accurate impression turned out to be the complete opposite of what really was?

Creating Conditions for Breakthrough Results

By Chris Grivas Teams are the way work gets done in business today. The potential of any working group is defined by its members—not just individually but collectively. Whether live or virtual, results are as dependent on team members’ ability to work together as on their individual skills and abilities. CEOs and managers prize “team players” because they know that in today’s collaborative world economy, an organization’s success, and even survival, hangs on its ability to tap team potential.

8 High-Impact Collaboration Opportunities

By Ron Ricci and Carl Wiese Collaboration technology has maximum impact when it addresses your top business priorities. Here are eight of the most common areas where collaboration solutions—such as video and Web conferencing, customer care, social software, unified communications, messaging, and mobile applications—are delivering results. 1. Enable Virtual Teams

Soapbox: Lights, Cell Phone, Action!

By Tita Beal
What if you lack the funds, time, and software to produce a multimedia training extravaganza…but you want the excitement of a video game for your learning program? An engaging onsite simulation can be created with a cell phone attached to a talented actor and a solid storyline.
The Training Need

How-To: Use Technology to Reinforce Training

By Kendra Lee
Technology provides a cost-effective, fun way to stay in front of your participants with key content reminders after the training is over. We’ve added technology-based reinforcement to all our training programs, and our clients have reaped big rewards.
For one organization’s sales prospecting program, we used a combination of e-mail and video follow-up. One year later, prospecting continues to be a habit for the whole sales force, driving new customers and revenue for the company.

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