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Join Training for the 42nd Annual Conference & Expo. This train-the-trainer event is for anyone charged with increasing workplace performance.

 
Online Learning Conference:  October 8 (pm) – 10

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Emerging Technology

As factories and distribution centers become increasingly automated, the workers who remain will be those who are trained to best troubleshoot when problems arise—and when needed, deliver the extra human touch to enhance the end-customer’s experience.

Training at factories and warehouses is evolving as more companies adopt emerging technologies such as robotics and Internet of Things equipment.

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When you need a new product or service that will wow customers, where do you turn? An outside marketing or research and development firm? If you’re lucky, you have the talent to embark on creating exciting new endeavors under your own roof.

How companies are designing work environments to optimize employee creativity and innovation.

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Sponsored...

ISA SPOTLIGHT: $300 MILLION INVESTMENT IN DELOITTE UNIVERSITY PAYS DIVIDENDS

In a small Fort Worth suburb in North Texas, you’ll find a 700,000-squarefoot learning and development center called Deloitte University. DU, as it is known, represents a $300 million Deloitte commitment to develop leadership skills and incubate innovative solutions to complex business challenges worldwide.

More than 200,000 learners have passed through DU’s doors in Westlake, TX, since opening six years ago. The campus boasts 800 guest rooms and 32 classrooms and is an inspiring place to get away from daily tasks and focus on business innovation and leadership development. HR Certification Institute® (HRCI®) was the first outside organization to meet on campus in 2012 and has since held several board meetings there.

Today, the university offers courses that can help individuals earn professional certifications, including credentials offered by HRCI.

Learn more...

This ISA Spotlight article is provided by an ISA member company. ISA is an association of learning providers committed to helping training and talent development firms succeed. For more on ISA, click here.

6 Steps to Building Your Million-Dollar Coaching Practice

By Andrew Neitlich, Founder and Director, The Center for Executive Coaching Many training professionals have gotten into coaching. This makes sense, because coaching is a powerful agent for sustaining results after training. Also, coaching is a growth field for trainers, especially with the rebound in the economy and studies that prove coaching gets great returns for clients and their organizations.

Will the Customer Service Process Ever Be the Same?

By Floyd Adler, Training Account Manager, Signature Worldwide What an interesting question and what a challenge! Personally, I do not look at customer service being the same as it used to be; however, the challenge lies in the demand to work harder to make EVERY customer service encounter better than it has ever been.

Educating a Better Customer

By Norma Jarman, Training Account Manager, Signature Worldwide A customer may not know about the skills needed to succeed…but they know what does not work. How can we condition a customer to stay at our hotel property repeatedly? For us Road Warriors, that time of year when our patience will be pushed to its limit is quickly coming upon us—the summer travel season!

What Switches On Self-Interest, and Switches Off Company Interests?

By David Gebler Most leaders already know that to achieve superior results they must foster a healthy corporate culture grounded in strong values. This should be easy—most employees already share the same values their companies endorse. So why is it so hard? Why is it that in most organizations their corporate culture works against high performance and top results?

Put Culture First and Forever

By Robert Reiss and Jeff Fox There are three sustaining factors in business: winning culture, marketing, and innovation. That’s it. Three factors. Marketing is the identification, attraction, getting and keeping of okay customers. Innovation is creating new products, new ideas, new ways, new processes, new anything.

Leaders’ Decision-Making: A Blended Approach

By Dr. Jay McNaught, Senior Manager, Leadership Development, Pfizer Animal Health, and Cliff Hebard, Principal Consultant, Hebard & Associates Corporate Learning Systems, LLC Decision-making as a stand-alone leadership development topic seems to generate less interest—on the surface, at least—than other topics. One cause may be the persistent beliefs that decisions are made either (a.) logically or (b.) intuitively, but not both. On the contrary, research suggests that:

Don’t Just Say It, Convey It

By David Lapin The foundation of robust communication rests more on the ability to hear than on the capacity to speak. Communication is ineffective if it isn’t heard, no matter how eloquent the speech. As leaders, we need to hear our people, but equally important, we need to make sure the people we lead are hearing us. This applies on a day-to-day level, but is particularly important when having a serious conversation with an individual about his or her performance.

How-To: Journal the Journey

By Jason Womack, MEd, MA, Founder and CEO, The Jason Womack Company
We love to read about life. We talk about what happened, who’s doing what, and where people are going. One look at the newsstand in a bookstore or airport and the headlines of what people did compete for your attention!

Learning to Get the Most from a Performance Chain

By Chris LaVictoire Mahai
In the animal world, the food chain is the most critical driving force. In the business world, it’s the performance chain—defined as allthe tangibleand intangibleelements that have to move from the moment you trigger demand until you have cash in the bank; allthe ins and outs that have to work together and align to your target customer experience to drive the outcomes you want.

Onboarding as Part of Talent Management Strategy

Big or small, every company has to onboard new employees. Some organizations manage the process better than others. A select few take onboarding to the next level and integrate their onboarding program into their talent management process. The result of this integration is that onboarding becomes a key component of a company’s talent strategy.

Using 3-D Animated Video for Workforce Training

By Joelle Scheldorf Media designer Ruben Jauregui studies one of two widescreen computer displays on his desk. It shows an image of an industrial machine, dense with rollers, servomotors, and other mechanical components. “It’s called an Embosser,” Jauregui explains. “It’s used for combining two paper plies together. This model took me three weeks to make. It can take less, but this one was pretty complicated.”

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