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Training magazine’s Training Top 125 Award winners are the organizations with the most successful learning and development programs in the world. 2019 winners will be announced in November 2018.
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Technology offers a plethora of on-demand learning solutions, from just Googling answers to questions to curated, searchable in-house repositories of information. The question is: What do your learners need most?

 

Average trainer salaries jumped more than 5 percent in 2017-2018 to $88,174, according to Training’s annual Salary Survey.

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ABOUT THIS STUDY

Total 2018 U.S. training expenditures—including payroll and spending on external products and services—declined 6.4 percent to $87.6 billion, according to Training magazine's 2018 Training Industry Report.

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INDUSTRY INSIGHT: Hard Skills Are Only Half the Price of Entry

Organizations have been paying only half the price of entry when moving managers through the leadership pipeline. According to a 2016 Gallup poll, only 18% of managers demonstrate an aptitude for effectively managing others. This means a staggering number of companies are functioning far below potential.

If 82% of managers aren't effectively leading their people, consider how many companies aren't effectively operating their businesses. Tom Roth, President and Chief Operating Officer of Wilson Learning Worldwide, writes: "When history points to great failures and great successes of companies, it often points to the character of the leader."

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This Industry Insight article is provided by Wilson Learning. To download the e-book, "Mastering the Role of Leader: A Definitive Guide for Developing Leaders at AII Levels of Your Organization," visit https://www.wilsonlearning.com/wlw/go/leader or call 800.328.7937.

Relationship Selling—It’s Elementary!

By Barbara Randi, Training Account Manager, Signature Worldwide A few months back, I was privy to a conversation between a customer (client/guest) and a service representative (rep). It was obvious who was in charge. Although the customer, I will call him “Bill,” lacked knowledge of the item he was looking to purchase, he alone maintained control of the call and the so-called conversation. He asked the questions, receiving one-word answers. Quickly, the rep delivered some of the information the caller needed—the price of the item. Then he hung up.

Inside, Outside, Upside Down

By Devora Zack I’ve been informed by my readers that you want to chat about how our other favorite personality dimension—introversion and extroversion—affects management style.

How to Save 90 Minutes a Day

By Laura Stack, MBA, CSP Chapter One Tip Sheet: Determine What to Do How do you know what to work on? 1. At the end of every workday, take a moment to ask yourself: Was I productive today, or did I just stay busy? 2. Would you like it if people gossiped about you? No? Then stop gossiping about them. It’s a hurtful waste of your time.

5 Steps to Premeditated Selling

By Steve Gielda and Kevin Jones In “A Premeditated Selling Process,” we will show you how to develop a sales plan for each unique opportunity inside your accounts, using a five-step process that has proven itself successful. This process evaluates a sales opportunity from various angles, providing you insight into your situation and ideas for moving forward. Each step provides tools to help you analyze an opportunity and gather the information you need to make your next move. The five steps of the Premeditated Selling Process are:

Understanding the Value of Development to Your Workforce

Meeting the staffing challenges of the future is paramount for any organization. In the current business environment, we’ve heard a lot about unemployment and jobs not being available, but as the economy continues to recover, the next challenge for companies is going to be the widening talent gap and changing workforce demographics before a possible war for talent begins.

Social Learning: Trend or Transformation?

By The Training Top 10 Hall of Fame Social networking became the rallying cry for a generation that connects over the Internet as easily as previous generations communicated over the telephone. In fact, many Millennials entering the workforce actually prefer social media to spoken conversations. Now, savvy trainers are leveraging the technologies that enable Twitter, LinkedIn, YouTube, and blogs, among other options, to deliver learning—not just because they can, but because using specific media supports their training goals.

Transforming Innovators in the Workspace

By Arupa Tesolin, Owner, Intuita There’s a big difference between the kind of innovation that works best for growing companies and what works for start-ups and inventors. The trick is to know what parameters you are working with. Trainers who grasp this and know how to speak the language of innovation will win big. Blue Sky Innovation

Doing More with More in the Retail Industry

By K.C. Blonski, Senior Director, Travel, Leisure, & Retail Markets, AchieveGlobal The current recession has brought about many changes in the American retail landscape—including fewer new store openings, slower customer traffic, and greater migration to online shopping. Experiences within stores have evolved, as well; the average store has fewer employees on the floor, longer lines, and less merchandise. These shifts in experiences are clear signals that in the recession many retailers have outsourced the retail experience to their customers.

Criteria for the Ideal Instructional Design Process Model

Editor’s Note: The best model for any designer or developer is the one that works well for a particular organization—a model that consistently produces effective learning outcomes on time and on budget. Here,Michael Allen outlines four necessary criteria for the ideal process model, each of which are met byhis Successive Approximation Model (SAM) as an alternative to the ADDIE instructional design model. By Michael W. Allen

Developing Leaders in Emerging Markets

By Abraham Zachariah, Vice President, Capability Development Lead- India, Business Process Outsourcing, Accenture Arguably one of the biggest challenges most organizations face today in emerging markets such as India is the ability to manage a young work force and channel their abundant energies. This young work force is restless and tech savvy, seeks instant gratification, and needs to be constantly challenged and engaged. To top it all off, they seem to have numerous options in front of them, and loyalty to the organization is no longer considered a virtue.

Social Media Policy 101

By Heidi Carpenter, Fafinski Mark & Johnson, P.A. By the end of 2012, Facebook will be home to more than 1 billion users; Twitter will have registered 500 million-plus users; and YouTube will far surpass 4 billion views per day. These incredible numbers indicate social media will continue to shape the ways in which we communicate. The rise of social media also has transformed the landscape of the workplace.

Going on the E-Mail Offensive

By David Grossman, ABC, APR, Fellow PRSA, CEO, The Grossman Group E-mail is one of the most pervasive forms of communications in the workplace today. Pingdom.com estimates 107 trillion e-mails were sent in 2010, with an average of 294 billion sent a day. From our work with Fortune 100 companies and employees, we’re hearing more and more that employees are overloaded by e-mail, and it’s causing them stress.

4 Essential Rules for Emerging Leaders

By Sal Silvester Look at you—you’re a rising star! You’re smart and successful. People are taking real notice of how good you are in your job as an engineer, financial analyst, customer service representative, software developer, sales representative, or nurse. Life is sweet, but something is about to rock your world. You are about to get promoted.

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Training Top 125

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