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Emerging Technology

As factories and distribution centers become increasingly automated, the workers who remain will be those who are trained to best troubleshoot when problems arise—and when needed, deliver the extra human touch to enhance the end-customer’s experience.

Training at factories and warehouses is evolving as more companies adopt emerging technologies such as robotics and Internet of Things equipment.

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When you need a new product or service that will wow customers, where do you turn? An outside marketing or research and development firm? If you’re lucky, you have the talent to embark on creating exciting new endeavors under your own roof.

How companies are designing work environments to optimize employee creativity and innovation.

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ISA SPOTLIGHT: $300 MILLION INVESTMENT IN DELOITTE UNIVERSITY PAYS DIVIDENDS

In a small Fort Worth suburb in North Texas, you’ll find a 700,000-squarefoot learning and development center called Deloitte University. DU, as it is known, represents a $300 million Deloitte commitment to develop leadership skills and incubate innovative solutions to complex business challenges worldwide.

More than 200,000 learners have passed through DU’s doors in Westlake, TX, since opening six years ago. The campus boasts 800 guest rooms and 32 classrooms and is an inspiring place to get away from daily tasks and focus on business innovation and leadership development. HR Certification Institute® (HRCI®) was the first outside organization to meet on campus in 2012 and has since held several board meetings there.

Today, the university offers courses that can help individuals earn professional certifications, including credentials offered by HRCI.

Learn more...

This ISA Spotlight article is provided by an ISA member company. ISA is an association of learning providers committed to helping training and talent development firms succeed. For more on ISA, click here.

Fostering an Ownership Mentality

By Michael Rosenbaum It’s difficult to think of clipboards as an innovative training tool, but a visit to a local tire store reminded me that even the most basic tools can deliver strong impact. In this case, the training system employed a roles-based management (RBM) style, a deceptively simple management training process employed by Discount Tire Company. I encountered RBM while researching the company for my book “Six Tires, No Plan,” a biography of company founder Bruce Halle.

How to Maximize Trade Show Exposure

By Hank Moore, Corporate Strategist The number of companies participating in trade shows increases each year. While sales objectives are most common, trade shows also may be behavior, product, distribution, or marketing oriented. Booth exhibitions are viable and cost-effective sales tools to:

Game-Based Learning for the Corporate World

By Julie Brink, Director, viaLearning For generations, games have been used to teach concepts, skills, and knowledge. Think Yahtzee, Monopoly, and math; Scrabble and spelling; Mastermind, Qwirkle, and strategy; Clue and problem solving…the list goes on and on. Games are challenging, interesting, and engaging. And with the ever-enhancing technology landscape, games are more immersive than ever. Individual or massive multiplayer online games have grown exponentially in the last few years, and projections only show gaming consumption increasing.

Training: The Solution to the Expat Challenge

By Valérie Berset-Price To succeed internationally, companies often have to rely on expatriate professionals. Expatriates, or “expats,” embody the corporate culture of the company, representing a bridge between the headquarters in the United States and the foreign subsidiary. Sadly, up to 75 percent of U.S. expat assignments fail, according to “Carry a Chicken in Your Lap or Whatever It Takes to Globalize Your Business,” by William Ayres and Bruce Alan Johnson.

Learning to the Power of Two

Students are more than empty buckets that can be filled with new knowledge. Every trainee already has a rich fund of knowledge, both conscious and subconscious, as well as various social skills. The trainer who can access the source of knowledge held by the trainee can tap into an unexpected treasure of knowledge, pride, and responsibility and create an increased level of identity both at a personal and corporate level.

Invest in Your Development

By Aimee Windmiller-Wood, SVP, Training and Program Development, Fierce, Inc. I am a lifelong learner, as many of us drawn to the training profession are. When you are responsible for training and developing others, it is vital that you continue to invest in your own learning and development. In my journey as a trainer, I’ve continuously learned and honed many skills that have positively affected both my career and the careers of others.

A Leadership Development Program that Thrives

By David A. Mollish, MBA, CHRO, and Diane B. Landers, Ph.D., VP/CMO, GAI Consultants In today’s turbulent economy, a genuine investment in the excellence of an organization’s people can generate a competitive advantage for the future. The evident benefits of a continuous Leadership Development Program (LDP) are three-fold.

Zennovation: The Lion

Tomio Taki is the businessman behind the success of Anne Klein Company and Donna Karan International. With more than 50 years of experience consulting for, financing, or directly managing both private and public companies on nearly every continent, Taki has developed a keen sense of business acumen. In his new book, “ZENNOVATION,” Taki shares leadership and management lessons and the East-meets-West approach to business that has been key to his many accomplishments. By Tomio Taki

Does Traditional Performance Management Work?

By M. Tamra Chandler, CEO, PeopleFirm LLC Performance Management (PM) is currently a hot topic among business leaders and human resource professionals. While it is universally recognized that the intent of Performance Management is worthy, there are many voices challenging the value being delivered by today’s traditional PM programs—with more ardent critics going so far as to say that traditional approaches to PM destroy trust between management and employees and do little to advance the development of the targeted employee groups.

Conversations That Inspire Growth

By Shawn Kent Hayashi, Founder, The Professional Development Group There is a fine line between fixing people and inspiring them to grow. Training managers to inspire employees and teams is vital to an organization’s success. Want to know how to do this? Developing star performers requires many meaningful conversations beyond the performance review. A conversation can be powerful and inspiring or flat and dull or somewhere in between. Are the conversations managers are having in your organization currently creating engagement and momentum?

Hiring: The Broken Process

By Herb Greenberg, Ph.D., Founder, Caliper Corporation You’re looking to make a hire. So, you advertise “10 years of experience required.” I cannot tell you how often I’ve asked groups to whom I’m speaking, “Why 10 years?  Why not eight or 12 years?” There is never a solid answer. 

3 Leadership Lessons from the Titanic

By Jocelyn R. Davis, EVP, Research and Development, The Forum Corporation At 11:40 on the bitterly cold night of Sunday, April 14, 1912, the Titanic’s lookout, Frederick Fleet, clanged the warning bell three times from the crow’s nest of the luxury ocean liner and picked up the phone to the bridge. The following conversation ensued: “What did you see?” “Iceberg right ahead.” “Thank you.”

HR Meets the Cloud

By Bob Kelleher There’s no doubt the recession has affected training budgets in companies of all sizes and across all industries. The need to find affordable and effective ways to develop talent is more critical than ever. Clearly, employee development is essential to engage and retain your employees. In fact, studies reveal that Gen Yers believe career development is three times more important than money.

Rules for Retention

By John Featherstone Objective: Keep your effective managers. Concepts Keeping good people requires that they be managed well. Don’t take motivation for granted. Apply liberally and watch him/her perform! Action Steps

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