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Emerging Technology

As factories and distribution centers become increasingly automated, the workers who remain will be those who are trained to best troubleshoot when problems arise—and when needed, deliver the extra human touch to enhance the end-customer’s experience.

Training at factories and warehouses is evolving as more companies adopt emerging technologies such as robotics and Internet of Things equipment.

Space

When you need a new product or service that will wow customers, where do you turn? An outside marketing or research and development firm? If you’re lucky, you have the talent to embark on creating exciting new endeavors under your own roof.

How companies are designing work environments to optimize employee creativity and innovation.

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Sponsored...

ISA SPOTLIGHT: $300 MILLION INVESTMENT IN DELOITTE UNIVERSITY PAYS DIVIDENDS

In a small Fort Worth suburb in North Texas, you’ll find a 700,000-squarefoot learning and development center called Deloitte University. DU, as it is known, represents a $300 million Deloitte commitment to develop leadership skills and incubate innovative solutions to complex business challenges worldwide.

More than 200,000 learners have passed through DU’s doors in Westlake, TX, since opening six years ago. The campus boasts 800 guest rooms and 32 classrooms and is an inspiring place to get away from daily tasks and focus on business innovation and leadership development. HR Certification Institute® (HRCI®) was the first outside organization to meet on campus in 2012 and has since held several board meetings there.

Today, the university offers courses that can help individuals earn professional certifications, including credentials offered by HRCI.

Learn more...

This ISA Spotlight article is provided by an ISA member company. ISA is an association of learning providers committed to helping training and talent development firms succeed. For more on ISA, click here.

Mentoring and Business Coaching Facilitate Company Success

By Hank Moore, Corporate Strategist Question 1: How fast is the coaching industry growing? Coaching industries are growing rapidly because self-styled experts are creating pockets of business for themselves. Demands have long existed for quality service...with few seasoned business advisors available. Thus, niche consultants served the business.

Make “Value-Added” Really Valuable

By Bill Blades, CMC, CPS Smart salespeople can earn more clients in five months by being interested in the success and happiness of others than in five years of getting clients interested in them. Yet, the majority of salespeople make routine sales visits without thinking, “How am I going to earn their business?” and “How can I make my selling proposition so compelling that no one else will stand a chance?”

SuperCompetent Speaking: Delivering Memorable Presentations

By Laura Stack, MBA, CSP Although the focus of every talk will vary, supercompetent speakers share an overriding goal for each presentation: to create a remarkable, fulfilling experience the audience members will take to heart, put into action, and remember long afterward.

Educating a Better Customer Service Representative

By Joe Lipham, Training Account Manager, Signature Worldwide My 18-year old daughter was preparing for her first night as a food server for a major hotel chain. She excitedly talked about her new job, and as a proud dad and hospitality professional, I wanted to offer her my insights. As I started into the “dad speech,” my daughter waved me off and said, “Dad, you and Mom made sure we had good manners!”

Finding the Hidden Treasure in a Job Hunt

By Libby Carter Current economic conditions have made job-hunting a necessary art form. Potential employees constantly must create new ways in which to differentiate themselves in the market. Since job hunting has become such a long, pain-staking process, one might compare it to a treasure hunt for the most valuable prize—a job. In this case, the one who finds the treasure is the individual who takes a new, fresh approach to accomplishing the task at hand. What does it take to find that “treasured” job?

How Intel Salespeople Went from Good to Great

By Margery Weinstein Realizing that selling methods from the PC industry would not open doors in non-traditional markets, Intel Corp.’s senior leaders challenged the company’s Sales and Marketing group to develop sales talent to better drive Intel’s overall growth strategy and transformation efforts. Here is how this initiative evolved:

Making Job Fairs Work for You

By Brent O’Bryan, SPHR, Vice President, Learning and Development, AlliedBarton Security Services

What Workers Want

By Dr. Jack Wiley, Founder and Executive director, Kenexa High Performance Institute For more than 30 years we’ve been asking workers around the world what they most want from the organizations for which they work. The results are fascinating and explain the basic truths about employee needs and desires. They also, and possibly most strikingly, reveal that managers and organizations that give their employees what they want outperform those that don’t.

Dispelling the Myths of Creating a Winning Corporate Culture

By Joseph Gianni, President and CEO, 2logical Few would deny the majestic power of a winning corporate culture. When the odds are stacked against the success of a mission critical corporate objective, a strong corporate culture can persevere through all kinds of challenges and setbacks—and make, well, even the impossible…possible. Even in the most turbulent market conditions, a strong corporate culture can shorten the recovery time from minor or major setbacks by as much as tenfold, when compared to an organization lacking the “right stuff.”

View from 30,000 Feet

By Lorri Freifeld

Orchestrating a smooth training transition during a merger or acquisition is never easy. But when it involves the joining of two major airlines, well, fasten your seatbelts. There almost definitely will be turbulence ahead.

Give & Take

By Gail Dutton

Employees in a negotiation training workshop are chatting happily in a company cafeteria near San Francisco. They’re not on break. They’re on assignment. Their objective: to discover three things they didn’t know—and wouldn’t have guessed—about each other. They have two minutes.

B-School vs. C-School

By Margery Weinstein

When you see on a resume that an applicant graduated at the top of his or her business school class, does that necessarily translate into guaranteed success behind the desk at your company? A business school background can’t hurt, but most organizations know it is far from enough. With more individuals touting business school degrees on their resumes, companies are recognizing the need to help these new employees apply what they learned in the classroom to the real world of tight budgets and stretched financial goals.

Last Word: Building Strong Relationships

By Peter Post

When I became involved in the Emily Post Institute teaching about etiquette, I found myself sitting at a lunchroom counter one day scribbling notes for an upcoming talk. The thrust of the talk was the importance of etiquette in building relationships. Etiquette, after all, is more than just a bunch of rules. Its true purpose is to guide us to make choices that build relationships.

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