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CareSource’s HRCM program is structured so that a team of health-care professionals works with individual members to develop an individual care plan to help them live better with their medical conditions. The five-month transition to HRCM required the hiring and training of 350 employees, shifting from office-based employees to mobile-based employees, and creating a new job function called a Navigator.

The path you may have chosen when you graduated from the university has taken many detours. So what is in your toolbox? Yes, education is key for the first tool to fill the box. But what else to you need to succeed, especially as a leader?

Video can facilitate more effective training and higher levels of retention through live Webcasting and dynamic on-demand training modules that employees can watch and process at their own pace.

One area ADP business leaders continuously seek to improve is decreasing time to productivity of newly hired sales representatives in a rapid, agile way. Accelerating First-Year Sales Performance was created in 2013 to address this challenge and support ADP’s strategic goal of Agility (building and selling great products faster).

Flooring manufacturer Mohawk Industries knows it’s at a pivotal point in its growth. Last year, the Training team distinguished itself by supporting the company in its efforts to top competitors. There also were gains made in providing learners with the technology they need to be prepared for their jobs.

Real estate franchise Keller Williams Realty started 2013 with three ambitious goals. First, to increase its agent count by 8,000 associates. Second, to increase its per-agent commissions by 20 percent. And third, to make sure at least 92 percent of its franchise offices were making a profit.

Jiffy Lube International, Inc., put the training pedal to the metal, roaring into the No. 1 spot on the 2014 Training Top 125. The 100 percent-franchised organization’s aligned and focused approach to training—in particular, training on new services, customer service skills, and leadership— has resulted in a 900 percent increase in the number of stores at 100 percent certification, a reduction in turnover, and a 93 percent approval rating by franchisees.

Effective prevention and early intervention programming that is tailored to address the varying needs of your employee population is necessary for improving employees’ work performance and reducing stress. Here are some key components to help an organization get substantially more out of its Employee Assistance Program (EAP).

Do you remember those divisions at universities and colleges called “lifelong learning centers”? Their name was an attempt to remind all of us who had graduated and gone on to work that learning should never stop.

More than 58 percent of mobile devices are now smart phone or tablet based, and this year alone there will be 70 billion-plus apps installed on these devices. If you haven't already started, over the next 12 months, you need to develop a mobile strategy and define how you will integrate mobile into your new courses and apps or how to supplement your training with new content, apps, and tools.