Training Day Blog

Training Day Blog

Customer Service Training Lessons—From My Lost Umbrella

How does your organization manage customer service training, so customers don’t experience disappointment and irritation over something as simple to remedy as retrieving an umbrella left in an overhead bin of a flight that just landed?

Simply Great or Simply Most Complex?

Learning how to communicate simply is, ironically, more complicated than just finding easy and fast ways to transmit messages. It’s also about striking the right tone and being personable.

Loneliness at Work

What role does technology play in creating, or alleviating, employee loneliness? How much face-to-face or voice-to-voice communication is necessary?

When Workplace Praise Isn’t Even-Handed

How do you train managers to use praise judiciously, so it becomes a tool to inspire ever-greater performance across departments, and boost, rather than deflate, morale?

Better to Be Feared Than Loved in the Workplace?

There are two management philosophies. One says you engender loyal, hardworking employees by treating them well and showing them appreciation—getting them to love you—while the other says you get superior work out of employees when they live in fear for their jobs.

Maternity Leave Without the Maternity Part

Some employees are not having babies, but they have “brainchildren” and personal fulfillment they would like to nurture. Does your company offer paid leave for employees to pursue outside interests?

How Much “Emotional Labor” Does Your Job Require?

The requirement of calibrating emotions to keep others comfortable sometimes is referred to as “emotional labor.” At any organizations, women often are held to a different, more nitpicky standard of emotional calibration or labor than men.

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