Training Day Blog

Training Day Blog

Not Everyone Is Creative

The universal use of the term, “creative,” makes it hard for organizations to recruit and nurture truly creative people. There are special skill sets that need to be valued and recruited for if you want to have a stable of true creatives—reflective, imaginative people who enjoy doing things in new ways.

Collaboration Overload?

When you have a group of people, you have more ideas, but you also have more fears and more self-interest. Collaboration needs to be counterbalanced with independent thought and idea generation.

Is “Ghosting” the Best Way to Reject Job Applicants?

As part of every manager’s training program, there should be instruction on how to both communicate rejection to potential hiring candidates, as well as how to extend a job offer. Cutting off all communication with job interviewees leaves a bad impression of your company.

What Counts as a Vacation?

With today’s skeleton staffs, many, if not most, employees are expected to finish all the work they would have done while in the office before going on vacation, which can become an enormous stressor.

How Do You Define and Measure Productivity?

Measuring productivity is tricky. You think there should be objective measures, but then there are all the times employees put in a lot of work but deliver poor or no results. Should they still get credit for doing the work?

Is Over-Use of Freelancers and Temps Abusive?

Many companies have noticed the cost savings to be enjoyed by using freelance or temporary employees. The question is whether it’s ethical, and the toll this over-use of non-full-time employees puts on the company’s culture and morale. 

Customer Service Training Lessons—From My Lost Umbrella

How does your organization manage customer service training, so customers don’t experience disappointment and irritation over something as simple to remedy as retrieving an umbrella left in an overhead bin of a flight that just landed?

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