Training Day Blog

Training Day Blog

Do You Offer Anger Management 101?

When you train your employees to serve customers, it’s important to prepare for tinderbox scenarios in which your company’s relationship with a customer has the potential to blow up, along with your profits.

What Budget Cuts Are Worth It?

A company that cuts the small niceties, and offers a barebones employment experience can expect a workforce that will deliver a barebones performance.

Right Person, Right Time?

An important function of job interviews is to separate those who are substantive from those who are just good talkers and self-promoters.

What Can Your Employees’ Pets Teach Them?

Organizations need employees with characteristics like my Jackie Cat—engaged in our environments, ready for action, and not afraid of letting those managing us know when they’ve gone too far.

How Culturally Diverse Is Your Company?

A recent survey shows Millennials embrace the fact that diverse perspectives lead to greater innovation, and enjoy working with colleagues who have different backgrounds and challenge them to look at obstacles in a different light.

Do Computers Make Better Recruiters?

Computers they don’t engage in politics, they don’t experience professional jealousy, and they don’t “like” or “dislike” anybody. They just calculate, recognize patterns, and then deliver the results of their dispassionate analysis.

The Case for Humble Leadership

Do you think it’s important for your top executives, and managers throughout your company, to learn from those who work at lower levels at the company? What systems, or programs, do you have in place to facilitate employee-to-manager learning?

Is There a Good Way to Disagree at Work?

One rule of thumb is to try and keep emotions in check—if one person gets upset, it will only elevate the pressure in the room, pushing others to also raise their tempers.

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