The Ethics of Training Customer Service

The trust of a customer (a.k.a., learner) starts with the trustworthiness of the service provider (a.k.a., trainer). Trust is as vital to acquiring competence as it is to buying goods and services.

A customer is defined as “the recipient of a…service, product, or idea, obtained from a…supplier for a monetary or other valuable consideration.” So that makes the participant, learner, or student who populates your learning experiences your customer. The “valuable consideration” might be their time (and catch-up after being out), but they come to you for an idea and the service of learning. And customers require ethical dealings.

This means trainers must be clean in their learner dealings, not false, manipulative, or greedy. They must keep even the smallest promise made (such as what time the class will end) or risk appearing deceptive and unreliable. They must be honest and ensure their actions are congruent with the messages they are sending in a learning experience. They must never rob the property of others (such as copyrighted material) while implying it is their own. They must refrain from coveting their learners’ talents or falsifying their own. And they must honor the learner just as they honor the process of learning.

The trust of a customer (a.k.a., learner) starts with the trustworthiness of the service provider (a.k.a., trainer). Trust is as vital to acquiring competence as it is to buying goods and services.

department: 
Training Today

Training Top 125

Applying for the Training Top 125 can showcase your training effectiveness and help L&D earn a seat at the executive decision-making table. Learn more...

Digital Issue

Click above for Training Magazine's
current digital issue

Training Live + Online Certificate Programs

Now You Can Have Live Online Access to Training magazine's Most Popular Certificate Programs! Click here for more information.

Emerging Training Leaders

Company Assets

People are an organization’s most valuable asset,” the saying goes.

Rising Stars

The 2016 Emerging Training Leaders are leading lights at their organizations, shining examples of how strategic-minded, results focused, and people-oriented Learning and Development (L&D) profe

ISA Directory

Twitter