Sticky Notes: Make It a Long Goodbye

When a superstar is getting set to leave, you want to make sure you have enough time to facilitate a good succession plan, comprehensive knowledge transfer, and a smooth transition.

What do you do when you have a superstar who is going to leave? If at all possible, make it a long goodbye to facilitate a good succession plan, comprehensive knowledge transfer, and a smooth transition.

Ideally, you’d like enough time so the superstar can help train and develop her replacement. If you have that luxury, you should meet with the superstar and her replacement together on a regular, ongoing basis in addition to meeting with each of them separately.

Every step of the way, make certain that the knowledge transfer is being documented in detail in a set of tangible information assets that can be used thereafter as learning/training tools. Ideally, these tangible knowledge transfer assets would be in the form of indexed, searchable, and annotated step-by-step instructions (along with answers to frequently asked questions) for every task, responsibility, and project.

Remember, among the other best reasons to make certain that your departing superstars leave on the best possible terms is that they are likely to be valuable players wherever they go next and throughout the rest of their careers. Who knows? They might become your valued customers in their next career. Or valued vendors. Or maybe they will return and be valued employees once again, having gained the training and development resources of another employer in the meantime.

department: 
Training Today

ISA Directory

IGCC Directory

IGCC Directory

Training Top 125

Minneapolis, MN (November 18, 2014)—Training magazine, the leading business publication for learning and development professionals, today announced the finalists for the annual Training Top 125, which ranks companies’ excellence in employer-sponsored training and development programs.

Digital Issue

Click above for Training Magazine's
current digital issue

Training Live + Online Certificate Programs

Now You Can Have Live Online Access to Training magazine's Most Popular Certificate Programs! Click here for more information.

Emerging Training Leaders

Emerging

Spectacular. Impressive. Dazzling.

Spring is—finally—in the air.

By Lorri Freifeld

Twitter