Operating like a well-oiled machine, No. 1 Jiffy Lube International, Inc.’s aligned and focused approach to training—in particular, training on new services, customer service skills, and leadership—resulted in a 900 percent increase in the number of stores at 100 percent certification, a reduction in turnover, and a 93 percent approval rating by franchisees. The other Top 125ers likewise demonstrated an unrelenting focus on effective training and employee development tied to corporate strategic goals and measurable results. Some 27 newcomers earned a spot on the list this year, the 14th in a row Training has ranked the top companies of employer-sponsored workforce training and development.
Each Top 125 company was measured on quantitative (70 percent of total score) and qualitative (30 percent of total score) data. Factors influencing the rankings include:
- Training tied to business objectives
- Demonstrable results
- Number of trainers
- Employee turnover and retention
- Leadership development
- Tuition assistance
- Training technology and infrastructure
- Training budget and percentage of payroll.
And much, much more.
An outside research and statistical data company, under the guidance of Training magazine, scored companies on this data supplied by applicants. Then, our editors and the Training Top 10 Hall of Famers qualitatively reviewed the applications.
Best Practices and Outstanding Training Initiatives also are recognized in this issue. Learn about Valvoline Instant Oil Change’s Bench Planning, Walgreens’ Leadership LEAP, and more. Plus, we welcome two new Training Top 10 Hall of Famers: Farmers Insurance and Verizon. Kudos to this year’s Training Top 125!
Click here to see the Top 125.