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The Role of Employee Complaints in Effective Teambuilding
By Jeffrey Paolano, former Labor Relations Vice President,and Raymond Rarey, Senior Vice President, Human Resources
“Always bear in mind that your own resolution to succeed is more important than any other one thing.”—Abraham Lincoln (1809-1865), 16th President of the United States
Congratulations! You have accepted a position as a first-line supervisor, and all you have to do now is figure out what to do next.
How to Handle Customer Complaints
By Amanda Herder, Account Manager, Signature Worldwide
Complaints happen every day. When a customer complains, it is usually for a good reason or genuine concern. They usually have made a purchase that did not meet their expectation—a product, service, or maybe a combination of the two. In the customer service industry, we cannot avoid complaints. We must take care of the customer by listening to the complaint, and resolving it, to ensure a happy customer.
3 Tips for Managers to Reduce Burnout
Managers need emotional skills and support to build sustainable and high-performing teams. Here are three tips for managers to reduce burnout.
Defense Against Discontentment
The defense against discontentment is to uproot it through generosity and to center our affections on the team(s) that we serve.
The Transformative Power of Technology in Learning and Development
Integrating technology in learning and development is not just an option but a necessity for organizations aiming to foster a culture of continuous learning.
Training APEX Awards Best Practice: Proactive Leadership at One Nevada Credit Union
The year-long series of management classes covers 14 different managerial topics and is facilitated in person.
Dispelling Common Myths that Impact Employers and Related Health Plans
Real engagement at the employer level is needed in our healthcare system to continue providing the best employee benefits.
Need to Boost Engagement? Focus on Purpose and Meaningful Work
Meaningful work increases attitudes like job satisfaction and enjoyment, commitment to the organization, engagement, and intrinsic motivation.
How to Deal With People Differently?
People have different needs, emotions, and feelings, and there is no quick-fix formula to adopt while leading people.
Is There a Rightful Place for Workplace Whining?
Venting at work can help relieve employee stress and maybe even lead to improvements.
