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The Role of Employee Complaints in Effective Teambuilding
By Jeffrey Paolano, former Labor Relations Vice President,and Raymond Rarey, Senior Vice President, Human Resources “Always bear in mind that your own resolution to succeed is more important than any other one thing.”—Abraham Lincoln (1809-1865), 16th President of the United States Congratulations! You have accepted a position as a first-line supervisor, and all you have to do now is figure out what to do next.
How to Handle Customer Complaints
By Amanda Herder, Account Manager, Signature Worldwide Complaints happen every day. When a customer complains, it is usually for a good reason or genuine concern. They usually have made a purchase that did not meet their expectation—a product, service, or maybe a combination of the two. In the customer service industry, we cannot avoid complaints. We must take care of the customer by listening to the complaint, and resolving it, to ensure a happy customer.
A Guide to Learning Nudges
Keeping these five principles in mind will help your nudges be well received, but most importantly, help people do what they need to on time.
Training to Manage Argumentative Employees
An intervention by the boss and a group improvisational exercise can help.
A Formula to Understanding and Enhancing Workforce Effectiveness in the Digital Age
The Workforce Effectiveness (WE) equation helps harness the realized/unrealized potential of available talent to achieve desired objectives.
How Companies Can Encourage Safe Corporate Gatherings
Office parties provide fantastic team-building and networking opportunities. Here's how to make them more safe.
5 Ways to Keep Employee Orientation from Being a Snooze-fest
Orientation does not have to be boring. The more fun and engaging you make it, the more eager your recruits will be to join your team.
Personalizing the Experience to Fit Changing Employee Dynamics
Implementing flexible, automated, and transparent processes in the workplace can help organizations improve and serve the needs of a global workforce.
Is Your Compliance Training Program Doing Its Job?
How can you assess the effectiveness of your compliance training? Here are a few suggestions to get you started.
Measuring Training Effectiveness
Obtaining learning, behavior, engagement, and performance analytics is critical to the L&D team, and the organization, as they need to know the value of their training programs and how training activities relate to employee performance.