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The Role of Employee Complaints in Effective Teambuilding

By Jeffrey Paolano, former Labor Relations Vice President,and Raymond Rarey, Senior Vice President, Human Resources “Always bear in mind that your own resolution to succeed is more important than any other one thing.”—Abraham Lincoln (1809-1865), 16th President of the United States Congratulations! You have accepted a position as a first-line supervisor, and all you have to do now is figure out what to do next.

How to Handle Customer Complaints

By Amanda Herder, Account Manager, Signature Worldwide Complaints happen every day. When a customer complains, it is usually for a good reason or genuine concern. They usually have made a purchase that did not meet their expectation—a product, service, or maybe a combination of the two. In the customer service industry, we cannot avoid complaints. We must take care of the customer by listening to the complaint, and resolving it, to ensure a happy customer.

Does “Toxic Boss” Jimmy Fallon Deserve a Second Chance?

An apology is not enough. Toxic managers need to own up to their bad behavior and learn from their mistakes.

Using AI to Enhance Employee Learning and Customer Service

AI can make work easier and more efficient but may be a barrier to learning and practicing skills. But it also could free up more time for higher-level work.

A Guide to Learning Nudges

Keeping these five principles in mind will help your nudges be well received, but most importantly, help people do what they need to on time.

Training to Manage Argumentative Employees

An intervention by the boss and a group improvisational exercise can help.
A woman in leadership - training magazine

A Formula to Understanding and Enhancing Workforce Effectiveness in the Digital Age

The Workforce Effectiveness (WE) equation helps harness the realized/unrealized potential of available talent to achieve desired objectives.
Training Magazine

How Companies Can Encourage Safe Corporate Gatherings

Office parties provide fantastic team-building and networking opportunities. Here's how to make them more safe.
Employee Orientation- Training Magazine

5 Ways to Keep Employee Orientation from Being a Snooze-fest

Orientation does not have to be boring. The more fun and engaging you make it, the more eager your recruits will be to join your team. 
Training Magazine

Personalizing the Experience to Fit Changing Employee Dynamics

Implementing flexible, automated, and transparent processes in the workplace can help organizations improve and serve the needs of a global workforce.

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