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The Role of Employee Complaints in Effective Teambuilding

By Jeffrey Paolano, former Labor Relations Vice President,and Raymond Rarey, Senior Vice President, Human Resources “Always bear in mind that your own resolution to succeed is more important than any other one thing.”—Abraham Lincoln (1809-1865), 16th President of the United States Congratulations! You have accepted a position as a first-line supervisor, and all you have to do now is figure out what to do next.

How to Handle Customer Complaints

By Amanda Herder, Account Manager, Signature Worldwide Complaints happen every day. When a customer complains, it is usually for a good reason or genuine concern. They usually have made a purchase that did not meet their expectation—a product, service, or maybe a combination of the two. In the customer service industry, we cannot avoid complaints. We must take care of the customer by listening to the complaint, and resolving it, to ensure a happy customer.

Training APEX Awards Best Practice: Proactive Leadership at One Nevada Credit Union

The year-long series of management classes covers 14 different managerial topics and is facilitated in person.

Dispelling Common Myths that Impact Employers and Related Health Plans

Real engagement at the employer level is needed in our healthcare system to continue providing the best employee benefits.

Need to Boost Engagement? Focus on Purpose and Meaningful Work

Meaningful work increases attitudes like job satisfaction and enjoyment, commitment to the organization, engagement, and intrinsic motivation.

How to Deal With People Differently?

People have different needs, emotions, and feelings, and there is no quick-fix formula to adopt while leading people.

Is There a Rightful Place for Workplace Whining?

Venting at work can help relieve employee stress and maybe even lead to improvements.

How to Prevent and Manage Conflicts in Nonprofit Workplaces

Productive working relationships are critical to your nonprofit’s success. Learn how to manage staff conflicts and create a collaborative environment.

Does “Toxic Boss” Jimmy Fallon Deserve a Second Chance?

An apology is not enough. Toxic managers need to own up to their bad behavior and learn from their mistakes.

Using AI to Enhance Employee Learning and Customer Service

AI can make work easier and more efficient but may be a barrier to learning and practicing skills. But it also could free up more time for higher-level work.

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