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Law firms Hogan Lovells and Littler Mendelson use liveaction simulations in their leadership development and workplace respect programs, respectively. KPMG leverages a gamified, Web-based learning app to help new and current employees understand what, exactly, the audit, tax, and advisory services firm offers clients. Verizon helps store managers know what to do during a robbery via a virtual reality simulation. The games may be fun, but they have a serious side—providing employees with the vital information and skills they need to do their jobs.
Key performance indicators (KPIs) can be used as valuable benchmarks against which company and employee performance can be measured. Some organizations are upping the ante on how these essential metrics are optimized.