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Why L&D Professionals May “Literally” Have a Problem

It is crucial to train employees to clearly and effectively communicate with customers and project the image you want your community to have of your company.

Are You Missing Opportunities Because You’re Understaffed?

Skeleton staff may be a reasonable short-term emergency measure to keep an organization afloat when it is in dire financial straits. But it is not a sustainable way to grow a business over the long term.

The Value of a Formal Process for Delegating Tasks

Establishing the objectives should be one part of a formal process managers are trained to do whenever delegation is deemed necessary.

Lessons from Shark Tank’s Robert Herjavec

What can small businesses do to be successful when competing against much larger companies? Not surprisingly, a lot of it comes down to training.

Training to Manage Argumentative Employees

An intervention by the boss and a group improvisational exercise can help.

Is Women’s Health Suffering in Hybrid Work Environments?

Amid the hybrid work world, recent research found that more than a third of women reported increased stress levels compared to men (24 percent), with more women reporting a decline in mental health and physical fitness.

Is Remote Work Better in a 3D Virtual Office?

An immersive remote virtual world might closely replicate the feeling and psychological boost of having a friendly colleague stop by to chat. But it also could lead to unwelcome disruptions.

What Do You Do When Gamification Is No Longer Fun?

A healthy sense of competition is only good if it results in long-term, substantive gains in employee engagement and improvements in customer service and profitability.

In Case You Missed World Gratitude Day

Tips to train managers to recognize employee achievement and value, and then meaningfully express gratitude.

Welcoming Back “Boomeranging” Employees

What is your organization’s experience with employees returning after voluntarily quitting? What do you recommend doing to ensure you are not welcoming back an employee who will shortly leave again?

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