One of the most vitally important things a manager can do to ask the grieving employee what he or she needs.
You may be surprised at how different employees’ feelings are about the virtues of virtual living when it is no longer a necessity.
What buying a new phone teaches you about customer service.
One tactic to teach is to put the solution first rather than the criticism.
Public health officials say that once we get to the threshold of 70 percent of people vaccinated against Coronavirus, we will achieve herd immunity, hopefully enabling the return to our pre-COVID lifestyles.
Maybe a virtue of the pandemic is that it showed us how little physical location, and particular hours worked, makes to the end product and delivery of work.
In some organizations today, chief marketing officers are being asked to double as psychological support systems, reassuring employees that they are safe and OK.
It’s important that, in a dreary, difficult year, you do something—anything—to mark the season and show employees you care about them, and want to boost their spirits.
Finding ways to reduce employee anxiety isn’t just a kind thing to do, it’s smart. The more anxiety-filled your workers are, the less they are able to focus on serving your customers and helping you build your company.
My hypothesis is that the emotions of anxiety and compulsion to overwork can be passed from one to others to the detriment of the team.