Supported by training on new services, customer service skills, and leadership, Jiffy Lube International, Inc. has experienced 10 consecutive years of increased revenue per customer and improved customer service scores. The organization’s passion for training helped drive it to No. 1 on the 2016 Training Top 125 and earned its induction into the 2017 Training Top 10 Hall of Fame. The other Top 125ers likewise demonstrated a strong focus on effective training and employee development tied to corporate strategic goals and business impact. Some 28 newcomers earned a spot on the list this year, the 16th in a row Training has ranked the top companies of employer-sponsored workforce training and development.
Each Top 125 company was measured on quantitative (70 percent of total score) and qualitative (30 percent of total score) data. Factors influencing the rankings include:
- Training tied to business objectives
- Demonstrable results
- Number of trainers
- Employee turnover and retention
- Leadership development
- Tuition assistance
- Training technology and infrastructure
- Certification
- Training budget and percentage of payroll
And much, much more. An outside research and statistical data company, under the guidance of Training magazine, scored companies on this data supplied by applicants. Then, Training’s editor-in-chief and the Training Top 10 Hall of Famers qualitatively reviewed the applications.
Best Practices and Outstanding Training Initiatives also are recognized in this issue. Click here to read about those award winners. Congratulations to this year’s Training Top 125!
Click HERE to view all of the Training Top 125.
