- Pathlight unveiled “AI Manager,” an autonomous manager for customer-facing teams powered by large language models (LLMs). The intelligence solution analyzes millions of points of performance data—from customer interactions to employee key performance indicators (KPIs), goals, and benchmarks—to provide objective data-driven coaching in real time. AI Manager focuses on the two major types of performance management for customer-facing teams: reviewing and analyzing customer conversations and analyzing and course-correcting performance metrics. Accessed via a chat window anywhere in the Pathlight platform, AI Manager can proactively alert the user when it has detected a customer conversation or KPI trend that is worth addressing. AI Manager is also available around the clock to answer questions an employee might have about recent performance or customer conversations. The first version of AI Manager will be available in a closed beta and is designed for front-line employees. To join the waitlist for AI Manager, click here.
- Aspiring health professionals nationwide will be able to train for careers in healthcare using virtual reality simulations, thanks to a new Virtual Healthcare Clinic launched by immersive learning startup Transfr. The virtual simulations are designed to equip learners with the foundational knowledge and skills to prepare them for apprenticeships and jobs in the healthcare sector. Transfr’s approach enables trainees to perform hands-on training in a 360-degree environment with the assistance of a digital coach. To learn more, visit: com/products/virtual-healthcare-clinic
- ELB Learning, which delivers a comprehensive suite of learning products and services, announced its investment in the integration of artificial intelligence (AI) solutions into its products and services. ELB Learning’s virtual reality (VR) learning product, CenarioVR, now offers an AI Wizard that creates digital 360-degree images with the touch of a button. ELB Learning also is currently developing a new feature in its Lectora product, so instructional designers can incorporate AI-generated feedback in learning scenarios.
- Tango, a browser extension and desktop application that automatically generates how-to guides while employees work, unveiled Guidance: sharable interactive walkthroughs with personalized insights that automatically show up as people complete processes and procedures. This new functionality allows colleagues and customers to find answers without searching or interrupting the flow of work to do a screen share or have a meeting. Guidance works across all browser-based tools, Websites, and cross-application processes without any code. Guidance is available to all current Tango customers and is included in Tango’s Free Starter Plan. To start using Guidance, download Tango at: tango.us/sign-up
Tech Talk (June 2023)
Find out about the latest advances in training technology.